Case Manager, Ontario Works (Temporary up to 18 Months)

District of Sault Ste. Marie Social Services Administration Board; Sault Ste. Marie; On-site; CAD 49,000 - 55,000; Full time

Job summary

The District of Sault Ste. Marie Social Services Administration Board in Sault Ste. Marie, Ontario, seeks a temporary Case Manager for the Ontario Works Division to assist applicants and recipients and guide their transition toward economic self-reliance.

The role involves managing case files under applicable legislation and departmental policies. Responsibilities include completing applications, conducting interviews, evaluating eligibility, coordinating action plans, and maintaining caseloads

Qualifications

• Diploma in Social Sciences or related discipline.
• Minimum one year experience in Social Services field.
• Proficient in both official languages is an asset.

Responsibilities

• Complete participant applications for financial assistance and maintain case records.
• Provide guidance, direction and referrals to assist participants in developing and achieving action plan goals.
• Utilize the Social Assistance Management System and other computer systems to input applications and program information.
• Conduct initial interviews to collect necessary applicant information and determine eligibility.
• Conduct employability screening and assess strengths, barriers and impact on employability.
• Coordinate action plans and monitor progress through regular meetings and liaison with partners.
• Monitor ongoing financial eligibility through collateral information and periodic reviews.

Skills

Communication

Team player

Time management

MS Office

Education

Diploma in Social Sciences

Tools

Microsoft Office

Job description

The District of Sault Ste. Marie Social Services Administration Board is searching for an energetic and enthusiastic individual to join our team based in Sault Ste. Marie as temporary Case Manager within the Ontario Works Division. The primary function of the Case Manager is to assist and support applicants and recipients of social assistance programs by involving them in making the transition from financial dependence to economic self-reliance. Case file management shall be governed by applicable legislation and departmental policies and procedures.

Duties & Responsibilities

Key duties and responsibilities include:

• Complete participant applications for financial assistance. This may include participant agreements, collateral investigations, maintaining case records, updating both financial and participant information.
• Provide guidance, direction and referral to assist participants in developing and achieving action plan goals.
• Utilize the Social Assistance Management System and other computer systems to support the input of applications and program information.
• Conduct initial interviews to collect necessary applicant information and appropriate documentation to determine client eligibility.
• Conduct employability screening of participants; identify applicant strengths and barriers, and the impact on applicant employability.
• Provide a coordinated response to participant action plans and their progress utilizing participation agreements, meeting regularly, and acting as an internal and external liaison.
• Monitor ongoing financial eligibility through collateral information and periodic review of participant circumstances.
• Complete home visits as required.
• Maintain current knowledge of regulations, policies and procedures.
• Establish and maintain a network of community partner agencies and resources.
• Participate and engage with various community group initiatives, as directed by the Unit Manager.
• Attend staff and other meetings as requested by the Unit Manager.
• Maintain a working knowledge of the Occupational Health and Safety regulations, Worker responsibilities, and organizational health and safety policies and procedures.

Qualifications

Qualifications:

The successful candidate will have the ability to communicate in an effective and tactful manner, contribute routinely as a team member, organize time to maximize contribution and possess a sound knowledge of the Microsoft Office environment. Additional qualifications for this position include:

• Diploma in Social Sciences or a related discipline; and
• Minimum one (1) year experience in Social Services field.
• Proficient in both official languages is an asset.

Salary & Benefits

$35.82 - $39.90

Collective Agreement

This position is covered by a collective agreement, CUPE Local 5330. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit.

Additional Notes

The District of Sault Ste. Marie Social Services Administration Board is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Individuals requiring accommodation during the application and/or the interview process should contact Human Resources as soon as possible to make appropriate arrangement.

Posting

47-26

Department

Location

Sault Ste. Marie

Type

Full-time (35 Hours/week | 8:30am - 4:30pm)

Class

Union JC 10

Rank

N/A

Positions

1

Deadline

November 12, 2026 12:00PM