Community Social Services Case Aide

City of Greater Sudbury; Greater Sudbury; On-site; CAD 40,000 - 47,000; Full time

Job summary

City of Greater Sudbury is seeking a temporary staff member to assist in the Social Services division. The role involves responding to client inquiries, providing program information, and performing clerical duties such as scheduling and documentation.

You will also process benefit-related forms and maintain data across departments. The position requires Secondary School completion, 1–2 years in a social services setting, and strong English communication.

Qualifications

• Successful completion of Secondary School (Grade XII) Education.
• Over one to two and a half years of experience in a social services agency.
• Satisfactory keyboarding speed (≥40 WPM).
• Competent interpersonal and communication skills with courteous public service.
• Proficiency with Windows-based software (word processing, spreadsheets, databases).
• Excellent use of English; French is an asset.

Responsibilities

• Respond to inquiries and provide program information to clients and staff.
• Provide clerical support; schedule meetings and appointments.
• Process forms and allocate benefits per procedures.
• Distribute information to CGS departments and external agencies.
• Verify and process income statements and maintain records.

Skills

Interpersonal communication

Keyboarding 40 wpm

MS Office proficiency

Public/customer service

English proficiency

Education

Secondary School (Grade XII) Education

Tools

Word processing

Spreadsheets

Database knowledge

Windows OS

Job description

City of Greater Sudbury is seeking a temporary staff member to assist in the Social Services division. The role involves responding to client inquiries, providing program information, and performing clerical duties such as scheduling and documentation.

You will also process benefit-related forms and maintain data across departments. The position requires Secondary School completion, 1–2 years in a social services setting, and strong English communication.