Property & Tenant Services Manager, Housing Services

District of Sault Ste. Marie Social Services Administration Board; Sault Ste. Marie; On-site; CAD 51,000 - 57,000; Full time

Benefits offered by this job

CUPE Local 5330 collective agreement

Job summary

The District of Sault Ste. Marie Social Services Administration Board seeks a Property and Tenant Services Manager to oversee the housing portfolio, tenant services, and eligibility assessments.

This role requires strong communication, organization, and collaboration with internal and external stakeholders to promote sustainable housing and community stability. Responsibilities include administering rental processes, monitoring accounts, managing arrears, coordinating property maintenance, and

Qualifications

• Post-secondary diploma in a related field.
• Minimum one year of client services or property management experience.
• Valid Ontario driver’s license and access to a reliable vehicle.
• Must reside within 20 km of McNabb St & Great Northern Rd for on-call duties.

Responsibilities

• Administer rental processes including unit showings, offers and lease signings.
• Monitor tenant accounts and ensure accuracy of rent, maintenance, and arrears.
• Negotiate and manage repayment agreements for tenants in arrears.
• Assess and determine rent-geared-to-income subsidy eligibility monthly and annually.
• Attend Landlord and Tenant Board hearings and enforce eviction orders when necessary.
• Coordinate and oversee property maintenance and contractor management.
• Provide proactive social supports to tenants to maintain tenancies; refer to resources.

Skills

Client services

Property management

Communication

Organizational skills

Problem solving

Education

Post-secondary diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Reporting to the Supervisor of Housing Services, the Property and Tenant Services Manager is responsible for the day-to-day operations and social challenges of the assigned DSSMSSAB housing portfolio, including supporting non-profit housing providers receiving assistance from the DSSMSSAB. This role encompasses tenant services, eligibility assessments, property oversight, and collaboration with internal and external stakeholders to ensure sustainable housing and community stability.

Duties & Responsibilities

Key duties and responsibilities include:

• Administer rental processes including unit showings, offers, and lease signings.
• Monitor tenant accounts and ensure accuracy of financial obligations including rent, maintenance, and arrears.
• Negotiate and manage repayment agreements for tenants in arrears.
• Assess and determine rent-geared-to-income subsidy eligibility monthly and annually.
• Conduct interviews and gather documentation for social housing eligibility assessments.
• Investigate complaints or concerns related to social housing eligibility.
• Provide proactive social supports to tenants to maintain successful tenancies; refer individuals to appropriate internal/external resources.
• Address tenant issues and social challenges with empathy and professionalism.
• Coordinate and oversee property maintenance, including inspections and contractor management.
• Engage with community agencies to implement neighbourhood-level initiatives.
• Conduct home visits to assess tenancy risks and create action plans to avoid eviction or subsidy loss.
• Maintain detailed and accurate records of tenant interactions and decisions.
• Attend Landlord and Tenant Board hearings and enforce eviction orders when necessary, including coordination with the Sheriff’s office.
• Prepare vacant units and conduct minor repairs when required.
• Participate in an on-call emergency rotation.
• Follow and promote all DSSMSSAB Health and Safety procedures.
• Proficient in Microsoft Word, Excel, and Outlook.
• Bilingualism in English and French is considered an asset.
• Knowledge of the Occupational Health and Safety Act and associated responsibilities.
• Perform other duties as required.

Qualifications

Qualifications:

The successful candidate will have the ability to work both independently and collaboratively in a fast-paced, client-focused environment. Strong communication, problem-solving, and organizational skills are essential.

• Post-secondary diploma in a related field.
• Minimum one (1) year of experience in client services and/or property management.
• Valid Ontario driver’s license and access to a reliable vehicle.
• Must reside within a 20-kilometre radius of McNabb Street and Great Northern Road for on-call responsibilities.

Salary & Benefits

$37.16 – $41.25

Collective Agreement

This position is covered by a collective agreement, CUPE Local 5330. Applications from outside the bargaining unit are welcome but can only be considered if the position is not filled internally.

Additional Notes

The District of Sault Ste. Marie Social Services Administration Board is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Individuals requiring accommodation during the application and/or the interview process should contact Human Resources as soon as possible to make appropriate arrangement.

Posting

46-26

Department

Housing Services

Location

Sault Ste. Marie

Type

Full-time (35 Hours/week | 8:30am – 4:30pm)

Class

Union JC 11

Rank

N/A

Positions

1

Deadline

November 12, 2026 12:00PM