Housing Services Associate — Hybrid & Customer-Centric

Simon Fraser University; Burnaby; Hybrid; CAD 40,000 - 52,000; Full time

Benefits offered by this job

CUPE Local 3338 union

Hybrid-work program

Increased pay in lieu of benefits

Job summary

Simon Fraser University’s Residence and Housing department seeks a payments and records assistant to process payments for services and maintain accurate student and guest records.

You will be the first point of contact for clients, delivering high levels of customer service related to residence living and guest accommodations, while handling inquiries, applications, reservations and maintenance requests.

Qualifications

• Excellent interpersonal and customer service skills.
• Teamwork.
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
• Excellent communication (oral and written) skills.
• Ability to prioritize work, multitask and work in a fast-paced environment.

Responsibilities

• Receives and processes payments for all services and materials supplied through Residence & Housing, and is responsible for maintaining accurate student and guest records.
• Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations.
• Responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication

Job description

Simon Fraser University’s Residence and Housing department seeks a payments and records assistant to process payments for services and maintain accurate student and guest records.

You will be the first point of contact for clients, delivering high levels of customer service related to residence living and guest accommodations, while handling inquiries, applications, reservations and maintenance requests.