Associate, Housing Services

Simon Fraser University; Burnaby; Hybrid; CAD 40,000 - 52,000; Full time

Benefits offered by this job

CUPE Local 3338 union

Hybrid-work program

Increased pay in lieu of benefits

Job summary

Simon Fraser University’s Residence and Housing department seeks a payments and records assistant to process payments for services and maintain accurate student and guest records.

You will be the first point of contact for clients, delivering high levels of customer service related to residence living and guest accommodations, while handling inquiries, applications, reservations and maintenance requests.

Qualifications

• Excellent interpersonal and customer service skills.
• Teamwork.
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
• Excellent communication (oral and written) skills.
• Ability to prioritize work, multitask and work in a fast-paced environment.

Responsibilities

• Receives and processes payments for all services and materials supplied through Residence & Housing, and is responsible for maintaining accurate student and guest records.
• Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations.
• Responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About the Role

• Receives and processes payments for all services and materials supplied through Residence & Housing, and is responsible for maintaining accurate student and guest records.
• Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations.
• In accordance with university policies and department procedures, responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections

Full Job Description

Qualifications

• Excellent interpersonal and customer service skills.
• Teamwork
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills
• Excellent communication (oral and written) skills
• Ability to prioritize work, multitask and work in a fast-paced environment

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is May 30, 2027.

An Internal Candidate has been identified.

Days/hours of work are Tuesday to Saturday, 12:00pm to 7:30 pm with the option of changing in the future due to Department needs.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].