Manager, Undergraduate Admissions

Simon Fraser University; Burnaby; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid-work program

On-campus tuition waiver for employees

Employer-paid defined benefit pension

Job summary

Simon Fraser University is seeking a Manager, Undergraduate Admissions to lead application processing, evaluation, and transfer credit assessment for diverse applicants worldwide. You will drive efficient workflows and collaborate across faculties and external bodies.

The ideal candidate brings leadership, analytics, and experience in enrollment management, with a focus on continuous improvement and staff development in a fast-paced, service-oriented environment.

Qualifications

• Bachelor's degree in Business Administration and five years of related experience in admissions, student recruitment, academic advising and enrollment management, or an equivalent combination of education, training and experience.
• Demonstrated leadership and conflict resolution skills with experience managing teams and mentoring staff.
• Excellent analytical, computational and problem-solving skills with strong attention to detail.
• Strong project management, organizational and business process improvement skills.
• Excellent inter-cultural communication, relationship-building and stakeholder engagement skills.

Responsibilities

• Manage undergraduate application processing, admission evaluation and transfer credit assessment.
• Direct curriculum assessment and Faculty-specific admission processes for domestic and international applicants.
• Develop, implement, maintain and evaluate processes for three admission terms annually.
• Collaborate with Senior Leadership to set strategic priorities based on enrollment plans and data trends.
• Lead improvement initiatives and refine policies, processes and systems for staff training and applicant experience.

Skills

Leadership

Analytical skills

Project management

Inter-cultural communication

Stakeholder engagement

Education

Bachelor's degree in Business Administration

Tools

CRM

PeopleSoft

OnBase

Tableau

Salesforce

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Student Recruitment & Admissions at Simon Fraser University is often the front door for newly admitted students as they embark upon their academic journey. The Undergraduate Admissions unit is dedicated to an inclusive and accessible approach to admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student-centred in our policies and procedures to meet a diverse applicant community and are proactive and responsive in our effort to support enrolment management at the institutional level.

About the Role

The Manager, Undergraduate Admissions, manages, evaluates and directs the operational leadership for undergraduate application processing, admission evaluation, curriculum assessment, transfer credit assessment and Faculty-specific admission processes. The role oversees the efficient and timely processing of applications and supporting documents for domestic and international applicants from secondary and post-secondary institutions worldwide, including Indigenous, high school, post-secondary transfer, mature, diverse qualification, supplemental application, athletics and scholarship applicants. The role develops, implements, maintains and evaluates the business processes and systems supporting the assessment of applications and collection of admission documents across three admission terms annually, in accordance with Senate policies and institutional requirements. In collaboration with Senior Leadership, the Manager establishes strategic and operational priorities for the admissions unit based on SFU's Strategic Enrolment Plan, institutional objectives, data analysis, application volumes, historical trends and emerging enrolment needs. The role leads continuous improvement initiatives and evaluates and recommends policy, process and system enhancements related to staff training, quality assurance, application workflows, operational efficiency and the applicant experience. The Manager also works closely with Faculties and external organizations, including the BC Council on Admissions and Transfer, to coordinate, interpret and refine complex admission and transfer credit policies, processes and services.

The ideal candidate is a collaborative and strategic leader with strong expertise in admissions operations, enrolment management and student service delivery. They possess excellent analytical and problem-solving skills, sound judgment and the ability to manage complex and sensitive admissions issues with diplomacy and discretion. Success in this role requires strong people leadership, including mentoring, coaching and developing staff, as well as the ability to build effective partnerships across faculties and external organizations. The ideal candidate is highly organized, technologically proficient, committed to continuous improvement and able to lead change in a fast-paced, service-oriented environment.

Full Job Description

Qualifications

Bachelor's degree in Business Administration and five years of related experience in admissions, student recruitment, academic advising and/or enrollment management, or an equivalent combination of education, training and experience.

• Demonstrated leadership and conflict resolution skills, with experience managing teams and mentoring staff.
• Excellent analytical, computational and problem-solving skills with strong attention to detail.
• Strong project management, organizational and business process improvement skills.
• Excellent inter-cultural communication, relationship-building and stakeholder engagement skills.
• Proficiency in enterprise-level information systems and data analytics tools (e.g., CRM, PeopleSoft, OnBase, Tableau, Salesforce).

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Off-campus tuition reimbursements and professional development funds*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].