Customer Service Associate

Simon Fraser University; Burnaby; Hybrid; CAD 38,000 - 48,000; Part time

Benefits offered by this job

3 weeks vacation (prorated)

Hybrid-work program

Defined benefit pension

On-campus tuition waiver

Professional development funding

Benefits brochure view

Job summary

Simon Fraser University’s Bookstore/Spirit Shop offers a dynamic campus retail role. You will deliver proactive customer service, handle sales and cashier duties, and perform clerical tasks while maintaining merchandising across the Bookstore/Spirit Shop.

The ideal candidate has retail experience and excels in a busy environment. Availability for typical shift: Monday to Friday, 12:30pm–4:30pm; hybrid-work program may apply.

Qualifications

• High school graduation with basic spreadsheet and database training.
• 2 years of related experience or equivalent combination of education and experience.
• Excellent customer service and sales skills.

Responsibilities

• Provide customer service, sales and cashier duties in a busy retail environment.
• Operate electronic cash register and process transactions.
• Perform clerical tasks and maintain store cleanliness and merchandising.
• Restock products and assist with stock transfers between stores using Sequoia.
• Support management with daily store operations and opening/closing procedures.

Skills

Point of sale

Sales processes

Customer service

Education

High School diploma

Tools

Bookware Retail Systems

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The SFU Bookstore / Spirit Shop provides learning materials and SFU branded merchandise. This is a dynamic retail environment that services students, departments and the wider SFU Community.

About the Role

Provides customer service, sales, cashier, clerical functions, and retail maintenance in all areas of the Bookstore/Spirit Shop by providing comprehensive, proactive, and knowledgeable customer service to internal and external customers. Operates an electronic cash register/credit card terminal and performs cash-up/banking duties, under the direction of Management. Maintains all areas of the Bookstore by tidying, merchandising, alphabetizing, organizing, and restocking products; opens and closes the store; and processes the transfer of stock from the inventory of one store to the other, using the Bookstore's integrated retail operating system (i.e., Sequoia).

The ideal candidate has retail experience, can provide excellent customer service and works well in a busy environment. Availability for the required shift: Monday to Friday / 12:30pm to 4:30pm.

Full Job Description

Qualifications

High School graduation and general courses or training of short duration (up to two weeks) in spreadsheet and database applications. 2 years of related experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Good knowledge of point of sale, integrated retail operating systems (e.g., Bookware Retail Systems).
• Good knowledge of sales processes.
• Excellent customer service skills with the ability to deliver positive customer experiences.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefitpension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

An Internal Candidate has been identified.

Days/hours of work are Monday to Friday, 12:30pm to 4:30pm.

For external candidates, the starting salary is the first step of the salary range.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].