Housekeeping Supervisor | Union Hotel

Silver Hotel Group; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Housekeeping Supervisor to lead a dedicated team in delivering exceptional service in a vibrant hotel environment. This role involves overseeing daily operations, ensuring cleanliness and guest satisfaction, and fostering a positive workplace culture. The ideal candidate will possess strong leadership and communication skills, thrive in a fast-paced setting, and be committed to upholding the highest standards of hospitality. Join a company that values teamwork, creativity, and fun while making a meaningful impact on guests' experiences.

Benefits

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Ability to handle high-pressure situations and make quick decisions.
• Strong written and verbal communication skills are essential.

Responsibilities

• Direct the Housekeeping staff to ensure high-quality service.
• Perform daily inspections for cleanliness and safety.
• Resolve customer complaints efficiently to maintain satisfaction.

Skills

Leadership Skills

Communication Skills

Attention to Detail

Problem-Solving

Guest Satisfaction Commitment

Education

High School Diploma

Previous Hotel Experience

Tools

MS Office

Job description

Housekeeping Supervisor

We are currently looking to hire a Housekeeping Supervisor. TheHousekeeping Supervisoris responsible for assisting the Housekeeping Manager in directing and maintaining the housekeeping department to ensure theclean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers.(S)he assists the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Executive Housekeeper or designate, you will:

• Direct the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
• Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
• Creates and develops policies and procedures to ensure a safe and efficient working environment.
• Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
• Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
• Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
• Coordinates repair needs with Maintenance.
• Attend all required meetings to provide input and recommendations.
• Ensure the housekeeping team deliver outstanding guest care at all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Assist Housekeeping Manager to maintain compliance with Ontario Health & Safety Act and other relevant legislation.

In addition to the core job requirements, skill sets and work-related experience; the ideal candidate will illustrate the ability and drive to:

• Drive the corporate culture, personifying it in daily interactions with both guests and team members;
• Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
• Create a fun and supportive working environment whereteam membersaspire to do what is right and are given the empowerment to execute.

Job Requirements

• Ability to handle high-pressure situations;
• Exercises good judgment and able to make quick, sound decisions;
• Pays attention to detail;
• Able to maintain confidentiality of hotel guest and hotel information;
• Commitment to guest satisfaction;
• Computer literate & MS Office proficient;
• Strong written and verbal communication skills;
• Able to work cohesively and responsibility as part of a small team;
• Previous hotel housekeeping experience;
• Excellent leadership, interpersonal, and communication skills;
• Previous housekeeping experience, preferably in a hotel environment;
• Organizational, planning skills and the ability to prioritize;
• Positive attitude is a must!
• Must be available to work flexible as required by management.

About Us

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property in the heart of the financial district. This vibrant new hotel provides the perfect backdrop for gathering and meaningful connection - at any time of day. Energy flows in this 189-room hotel with local touches woven throughout the property from its guest rooms, artwork, amenities, and food & beverage offerings. Whatever the occasion - or no occasion at all - you will feel at home in our lobby café and lounge, Humble Donkey, that delivers a casual and inviting space for your morning espresso or an espresso martini.

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at905-362-9480.The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.