Rooms Division Supervisor | Union Hotel

Silver Hotel Group; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a family-owned Canadian hotel group as a Rooms Division Supervisor, where you will lead front office operations and ensure exceptional guest service. In this exciting role, you'll supervise a passionate team, manage check-in/check-out processes, and collaborate with housekeeping to maintain high standards. This dynamic environment offers opportunities for personal and professional growth, with a commitment to employee development and a culture of fun and respect. If you thrive in a fast-paced setting and are dedicated to delivering outstanding hospitality, this is the perfect opportunity for you.

Benefits

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Extensive experience in front office operations and housekeeping support.
• Ability to handle high-pressure situations with good judgment.
• Strong leadership and interpersonal skills.

Responsibilities

• Supervise front desk agents to ensure seamless guest experiences.
• Monitor check-in/check-out procedures for efficiency.
• Assist in handling guest complaints and special requests.

Skills

Front Office Management

Guest Service

Housekeeping Coordination

Leadership

Communication Skills

Problem Solving

Attention to Detail

Computer Literacy

Education

High School Diploma

Hospitality Management Degree

Tools

MS Office

Job description

Rooms Division Supervisor

We are currently looking to hire a Rooms Division Supervisor. The Rooms Division Supervisor will primarily focus on front office operations, ensuring exceptional guest service, smooth check-in/check-out processes, and overall efficiency. The ideal candidate will have extensive front office experience and support housekeeping operations.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Work with a reputable brand as part of Silver Hotel Group, a company committed to a culture of respect, appreciation, and fun!
• A fast-paced environment in an exciting industry, offering the chance to meet people from all over the world.
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Front Office Manager and Housekeeping Manager or designate, you will:

• Supervise front desk agents to ensure seamless guest experiences.
• Monitor check-in/check-out procedures to maintain efficiency and accuracy.
• Assist in handling guest complaints, special requests, and service recovery efforts.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Collaborate with the housekeeping team to ensure room readiness and cleanliness standards.
• Conduct inspections of guest rooms and public areas.
• Assist in coordinating room assignments and prioritizing housekeeping tasks based on occupancy levels.
• Work with the housekeeping supervisor to maintain inventory of linens, amenities, and cleaning supplies.

In addition to the core job requirements, skill sets, and work-related experience; the ideal candidate will demonstrate the ability and drive to:

• Drive the corporate culture, personifying it in daily interactions with both guests and team members.
• Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
• Create a fun and supportive working environment where team members aspire to do what is right and are empowered to execute.

Job Requirements

• Ability to handle high-pressure situations.
• Exercises good judgment and makes quick, sound decisions.
• Pays attention to detail.
• Able to maintain confidentiality of hotel guest and hotel information.
• Commitment to guest satisfaction.
• Computer literate & MS Office proficient.
• Strong written and verbal communication skills.
• Able to work cohesively and responsibly as part of a small team.
• Previous hotel Front Desk and Housekeeping experience.
• Excellent leadership, interpersonal, and communication skills.
• Previous housekeeping experience, preferably in a hotel environment.
• Organizational and planning skills with the ability to prioritize.
• Positive attitude is a must!
• Must be available to work flexible hours as required by management.

About Us

Visit us at https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels across Canada and the U.S., ranging from internationally branded full and select-service hotels to independent and boutique hotels. Our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. We are dedicated to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Our mantra, “You Matter,” resonates with our 600+ team members, guiding how we do business and enhancing engagement and retention. We seek new team members who demonstrate both aptitude and passion to contribute to our culture.

Help us build something exceptional!

The Silver Hotel Group is committed to outstanding hospitality and adheres to the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are dedicated to respecting the dignity and independence of all persons by providing a barrier-free environment. Accommodations are available upon request for all applicants with disabilities throughout the recruitment process. Please contact Human Resources at 905-362-9480. We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, or other protected characteristics.