Housekeeping Supervisor

Hilton Worldwide, Inc.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Housekeeping Supervisor to lead a team ensuring exceptional cleanliness and guest satisfaction. This role involves allocating tasks, conducting inspections, and maintaining high standards in service areas. The ideal candidate will possess strong leadership and organizational skills, with a passion for delivering outstanding guest experiences. Join a team that values integrity, teamwork, and a commitment to quality service, and help shape memorable stays for guests at a premier hotel in Toronto.

Qualifications

• Previous experience in a Housekeeping supervisory role, ideally in a unionized environment.
• Strong organizational and communication skills.

Responsibilities

• Allocate work duties to Team Members and perform inspections.
• Manage and train Room Attendants to meet performance standards.

Skills

Housekeeping Management

Team Leadership

Guest Service

Organizational Skills

Communication Skills

Attention to Detail

Flexibility

Education

High School Diploma

Experience in Hospitality

Tools

Microsoft Office

Job description

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Job Description

Housekeeping Supervisor (

Job Number:

HOT0BKJX )

Work Locations

Work Locations

: Hilton Toronto 145 Richmond Street West Toronto M5H 2L2

The Housekeeping Supervisor supports the Housekeeping Department by ensuring the guest rooms, public spaces, and heart of house areas are clean and well maintained to the standards set by Hilton Toronto and with a focus on guest satisfaction and team member engagement.

What will you be doing?

As a Housekeeping Supervisor, you will perform the following tasks to the highest standards:

Allocate work duties to Team Members

Perform routine inspections of all check-out rooms and spot checks of all occupied rooms

Report and follow up on any maintenance defects or other issues

Routinely inspect service areas, store rooms, and corridors

• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required

Manage efficiently the stock control and the maintenance of equipment

Provide excellent guest service, including VIP and other special requirements

Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a Housekeeping supervisory role, ideally in a unionized environment

• Flexibility in working morning, afternoon, weekend, and public holiday shifts
• A successful track record of managing a team

Strong organizational and communication skills

Keen attention to detail and ability to analyze information

Strong interpersonal and relationship-building skills

A passion for delivering exceptional levels of guest service

Proficiency with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel [e-mail] or call 1-844-217-AODA.