Housekeeping Supervisor (Maternity Leave Contract)

Hotel X Toronto; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Housekeeping Supervisor on a maternity leave contract. In this vital role, you will oversee the daily operations of the Housekeeping Department, ensuring exceptional cleanliness and service quality throughout the hotel. Your leadership will inspire a dedicated team as you train staff, manage schedules, and maintain high standards of guest satisfaction. This position offers the opportunity to contribute to a luxurious guest experience in a dynamic environment. If you are passionate about hospitality and have a keen eye for detail, this is the perfect opportunity for you.

Qualifications

• Minimum 2 years of experience in hotel operations, preferably in luxury hotels.
• Working knowledge of OPERA hotel system and Microsoft Office applications.

Responsibilities

• Supervise and train housekeeping staff to maintain high cleanliness standards.
• Inspect guestrooms and service areas for quality and report maintenance issues.
• Ensure compliance with health and safety procedures and manage staff schedules.

Skills

Team Leadership

Guest Relations

Time Management

Problem Solving

Education

High School Diploma

Tools

OPERA Hotel System

Microsoft Office

Job description

Housekeeping Supervisor (Maternity Leave Contract)

Job Category: Supervisor

Requisition Number: HOUSE001489

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• Posted: April 30, 2025
• Full-Time

Locations

Showing 1 location

To manage the administration and daily operation of the Housekeeping Department, ensuring cleanliness of guestrooms and public areas in the complex.

Role and Responsibilities

• Supervise and train all Housekeeping staff including Room Attendants, House Attendants, Uniform Attendants, Laundry Attendants, and Turndown Attendants.
• Work according to rotating schedules covering morning and afternoon shifts.
• Follow up and delegate extra duties beyond routine procedures and special instructions.
• Inspect guestrooms (vacant, checkout, and occupied) to maintain high standards of cleanliness and service quality.
• Ensure cleanliness in service areas, near guest lifts, and corridors.
• Report maintenance issues immediately and follow up accordingly.
• Maintain high grooming standards and ensure proper uniform and footwear are worn.
• Manage security of floor key cards and prohibit unauthorized access; report suspicious activities to Security/Risk Management.
• Follow Hotel X Toronto standards for handling guest complaints, compliments, and requests.
• Foster high morale among staff and commitment to guest satisfaction.
• Ensure staff wear appropriate uniforms and footwear daily.
• Coach, counsel, and discipline staff as needed, following HR procedures and with guidance from senior management.
• Conduct regular briefings and communicate effectively with staff.
• Inspect VIP rooms before guest arrival and rectify issues in OO or OS rooms daily.
• Adhere to policies and procedures outlined in the Associate Handbook.
• Handle chemicals properly and safely.
• Undertake additional duties and special tasks assigned by senior management.
• Ensure proper use of hotel equipment and maintain storage areas for cleanliness and safety.
• Calculate staffing needs, assign daily tasks, and monitor workload levels.
• Supervise cleaning activities, maintain standards, and ensure prompt service.
• Participate in meetings, inventory, and suggest operational improvements.
• Coordinate with other departments, monitor maintenance and safety procedures, and oversee inventory on carts and storage areas.
• Guide staff on personal and work-related issues and participate in departmental and in-house meetings.
• Meet guests to resolve complaints and respond to requests when necessary.
• Ensure health, safety, and fire procedures are followed.
• Participate in maintaining the aesthetic appeal of guest floors with indoor plants and floral arrangements.
• Perform other tasks as assigned by management.

Qualifications

• Minimum 2 years of experience in hotel operations; experience in a luxury hotel is a plus.
• Working knowledge of OPERA hotel system and procedures is preferred.
• Intermediate competency in Microsoft Office applications preferred.
• High school diploma is an asset.
• Flexible availability including evenings, weekends, and holidays.

Hotel X Toronto is committed to accommodating people with disabilities. Please inform Human Resources of any special requirements during the hiring process.

We thank all applicants; only those selected for an interview will be contacted.