Housekeeping Supervisor

Aimbridge Hospitality; St. Thomas; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a premier hospitality organization, where you will oversee housekeeping operations and ensure exceptional cleanliness standards. This role is vital in creating a welcoming environment for guests, as you supervise staff, inspect rooms, and maintain high service standards. With a commitment to excellence and a supportive culture, you'll have the opportunity to grow in your career while enjoying competitive benefits and a vibrant workplace. If you're passionate about hospitality and leading a team to success, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Daily Pay

Qualifications

• 2-3 years of progressive experience in hotel housekeeping required.
• High School diploma or equivalent required.

Responsibilities

• Supervise housekeeping staff and ensure high cleanliness standards.
• Inspect guest rooms and oversee daily assignments for staff.

Skills

Housekeeping Management

Guest Service Orientation

Supervisory Skills

Education

High School Diploma

College Coursework in Hospitality

Job description

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
• Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all Aimbridge Hospitality policies and House Rules.
• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
• Ensure the overall appearance cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate coach and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s special guests and requests.
• Perform any other duties as requested by Management.

Property Details

A brilliant beacon of the U.S. Virgin Islands, the all-new Frenchman’s Reef has been reimagined with an elevated sense of style inspired by our islands offering two world-class resorts with a total of nearly 500 rooms, 85,000 sq. ft. of events and meeting space, 9 inspired dining options, Heavenly Spa by the Westin, 4 ocean view pools, the Westin Family Kids Club, and various island excursions. These amenities are sure to enchant adventures and leisure-seekers alike. The Westin Beach Resort & Spa and the Morningstar Buoy Haus Beach Resort, an Autograph Collection Hotel are the epitome of an island escape where, we guide our guests to a refreshing state of tropical chill; immersing them in modern comfort and the relaxing rhythm of life on the beach.

As Frenchman’s Reef completes the nearly $500M renovation, we are looking for experienced associates to join the team. Relocation assistance may be considered for leadership roles and there are many amazing benefits including discounts on hotel rooms around the world at all Marriott and/or Aimbridge properties as well as insurance, PTO, 401K and more. Apply today to take the next step in your career!

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the company

Independent hotel management firm delivering superior investment returns for its strategic partners. Property management, asset management, development, renovation and consulting services for hotels and resorts.