Housekeeping Manager | Spark by Hilton Niagara Falls

Owen Sound; Niagara Falls; In loco; CAD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Spark by Hilton Niagara Falls is opening a new hospitality operation and seeking a Housekeeping Manager to lead housekeeping, laundry, and related staff within the property. You will ensure rooms and public areas meet top-quality standards and align with Hilton brand expectations.

You will report directly to the Director of Operations and be responsible for planning staffing, budgets, training, and cross-department coordination to deliver a warm, efficient guest experience from day one.

Competenze

• Minimum of 3-5 years progressive experience in housekeeping supervisory or management role.
• Strong knowledge of hotel housekeeping standards, room inspections, and daily operations.
• Strong leadership, communication, and organizational skills.

Mansioni

• Oversee the full management and strategic direction of housekeeping, houseperson and laundry staff, ensuring operational efficiency, service consistency, and alignment with hotel standards.
• Develop department goals, operating procedures, and long-term plans to support overall hotel performance.
• Lead daily briefings, stand-up meetings, and departmental meetings, setting expectations and communicating priorities to Supervisors and Associates.

Conoscenze

Housekeeping leadership

Operational planning

Staff development

WHMIS & safety knowledge

Hotels systems

Descrizione del lavoro

JointheOpeningTeamatSparkbyHiltonNiagaraFalls!

BepartofsomethingnewandexcitingatSparkbyHiltonNiagaraFalls,anewlyrenovatedhotelpreparingtowelcomeguestsinoneofCanada'smosticonicdestinations.

SparkbyHiltonNiagaraFallsispreparingtowelcomeguestswiththecomfort,quality,andhospitalityassociatedwiththeHiltonfamilyofbrands.Fromdayone,ourteammemberswillplayanimportantroleincreatingawarm,friendly,andmemorableexperienceforeveryguest.Joiningouropeningteamgivesyoutheopportunitytogrowwiththehotel,contributetoapositiveworkplaceculture,andbepartofcreatingsomethingspecialfromtheverybeginning.

TheHousekeepingManagerisresponsibleformanagingthehousekeepingfunctionsatthepropertyandensuringallroomsandpublicareasmeetthehighestqualitystandards.

ThispositionreportsdirectlytotheDirectorofOperations.

KeyResponsibilities:

• Overseethefullmanagementandstrategicdirectionofthehousekeeping,housepersonandlaundrystaff,ensuringoperationalefficiency,serviceconsistency,andalignmentwithhotelstandards.
• Developdepartmentalgoals,operatingprocedures,andlong-termplanstosupportoverallhotelperformance.
• Leaddailybriefings,stand-up meetings,anddepartmentalmeetings,settingexpectationsandcommunicatingprioritiestoSupervisorsandAssociates.
• Planandmanagedailystaffinglevels,schedules,andlaborbudgetstomeetbusinessdemandswhilecontrollingcosts.
• Maintainandenforcehotelcleanlinessstandardsacrossguestrooms,publicareas,meetingspaces,andback-of-houseareas.
• Conductregularauditsandinspectionsofrooms,publicareas,andSupervisorcheckliststoensurequality,consistency,andcompliancewithbrandstandards.
• Overseeroomreadiness,servicerecoveryprocesses,andguest-impactissues,ensuringtimelyandeffectiveresolution.
• Design,implement,andevaluatetrainingprogramsforSupervisorsandAssociates,ensuringconsistentonboarding,skillsdevelopment,andbrandcompliance.
• EnsureaccurateandtimelycommunicationofroomstatusandoperationalupdatesbetweenHousekeeping,FrontDesk,Engineering,andotherdepartments.
• Serveastheprimaryliaisonwithfrontoffice,engineering,security,andotherhotelteamstosupportsmoothcross-departmentaloperations.
• Managedepartmentalinventory,purchasing,andcostcontrolsforlinens,supplies,chemicals,andequipment,ensuringbudgetadherence.
• Overseeequipmentmaintenance,linenquality,andvendorrelationshipstosupportoperationalneeds.
• Reviewandmaintaindepartmentalrecords,includinginspections,productivityreports,payroll,scheduling,inventorylogs,andguestfeedbacktrends.
• Driveguestsatisfactionbyensuringpromptresponsestoguestneeds,maintainingservicequality,andaddressingrecurringissuesthroughprocessimprovements.
• Ensurecompliancewithsafetyprotocols,chemicalhandlingprocedures,andproperlabelingandstorageofhazardousmaterials.
• Conductperformanceevaluations,coaching,correctiveaction,andsuccessionplanningtosupportahigh-performingteamculture.
• Supportamulti-functionalworkenvironmentandprovideleadershippresenceduringpeak-periods,specialevents,orstaffingshortages.

QualificationsandExperience:

• Minimumof3-5yearsofprogressiveexperienceinhousekeepingsupervisoryormanagementrole.
• Strongknowledgeofhotelhousekeepingstandards,roominspections,anddailyoperations.
• Strongleadership,communication,andorganizationalskills.
• Experiencewithinventory,purchasing,anddepartmentalcostcontrol.
• KnowledgeofWHMIS,workplacesafety,andproperchemicalhandling.
• Proficiencywithbasiccomputerapplicationsandhotelsystems.
• Flexibletoworkweekends,holidays,andvaryingshiftsasrequired.

Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:

• Email:[e-mail]
• Phone:[phone]ext166

WedonotuseAIaspartoftherecruitmentprocess.

Thispostingisopenforanexistingvacancy.

Wewishtothankallapplicantsfortheirinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.

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