HOUSEKEEPING MANAGER

COMO The Treasury; London; On-site; CAD 79,000 - 106,000; Full time

Job summary

COMO Metropolitan London is seeking a Housekeeping Manager to oversee daily operations within the Housekeeping & Apartments department. You will ensure guest bedrooms, apartments and public areas meet COMO and LQA standards, while leading a team to deliver exceptional service.

The role requires supervising shifts, coordinating training, and maintaining SOPs, safety and quality across the department to uphold COMO’s renowned guest experience.

Qualifications

• Cooperate fully with other departments.
• Avoid damage, degradation or loss to company assets; handle with care.

Responsibilities

• Assist daily operation of the Housekeeping & Apartments department, ensuring smooth shifts and areas.
• Ensure guest bedrooms, apartments, public areas and back-of-house areas meet COMO and LQA standards.
• Carry out regular room, apartment and public area inspections and follow up on issues.
• Provide guidance and feedback to Supervisors and colleagues to maintain standards.
• Monitor the quality of work by contractors and specialist cleaners and report concerns.
• Assist with spring cleaning, deep cleaning and periodic cleaning programs.
• Respond to guest requests and complaints, escalating significant issues appropriately.
• Lead by example and promote a positive, professional working environment.
• Assist with induction, training, coaching and development of Housekeeping colleagues.
• Maintain SOPs, LQA standards and departmental procedures; keep training records.
• Support payroll planning, rosters and staffing allocations as occupancy changes.
• Coordinate agency staff; support recruitment and onboarding activities as required.
• Monitor linen handling, storage and rotation; ensure proper PPE use and safety procedures.

Job description

Housekeeping Manager

Property: COMO Metropolitan London

Position: Housekeeping Manager

Base Location: London

Department: Housekeeping and Apartments

Reporting to: Assistant Executive Housekeeper

Overall Departmental Responsibility: Executive Housekeeper

Tasks/Responsibilities

• To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
• To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
• To carry out regular room, apartment and public area inspections and follow up on issues identified.
• To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
• To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.
• To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
• To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
• To lead by example and promote a positive, professional and supportive working environment.
• To assist with the induction, training, coaching and development of Housekeeping colleagues.
• To ensure SOPs, LQA standards and departmental procedures are understood and followed.
• To maintain appropriate training and retraining records.
• To support the Assistant Executive Housekeeper with performance management and development of team members.
• To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
• To support daily staffing allocations and respond to changes in business levels and colleague availability.
• To assist with the coordination and effective use of agency staff.
• To support recruitment and onboarding activities when required.
• To conduct regular stock counts and ensure agreed par levels are maintained.
• To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.
• To follow procedures for the ordering, issue and return of employee uniforms.
• To ensure guest linen is correctly handled, stored and rotated.
• To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
• To ensure the Lost Property procedure is followed correctly and consistently.
• To monitor general Housekeeping presentation throughout the property.
• To promote and maintain high standards of health and safety within the department.
• To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
• To report accidents, incidents, hazards and maintenance issues promptly.
• To assist with risk assessments, audits and compliance checks.
• To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
• To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.
• To attend and contribute to departmental meetings and briefings.
• To ensure effective shift handovers and follow-up of outstanding matters.
• To develop an understanding of departmental P&L and support cost-control measures.
• To take responsibility for the smooth operation of the department during assigned shifts.
• To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
• To maintain confidentiality and comply with all hotel policies, procedures and standards.

Job Requirements

• To cooperate fully with other departments.
• Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
• Set the example to others to follow with regards to grooming and appearance.
• To support and deliver the aims and objectives of the COMO Approach.
• Attend any training offered by the hotel that will develop knowledge and skills.
• To work on ad hoc projects and reports as required.

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.