Executive Housekeeping Manager - Housekeeping - RPGCA

DayForce ATS - Hoteliers; Prince George; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Company events

Dental care

F&B Discounts

Employee & Family Discounts

Extended health care

Life insurance

On-site parking

Job summary

DayForce ATS - Hoteliers is seeking a Housekeeping Manager to oversee guest room cleanliness and public areas, while actively leading the housekeeping team on a hands-on basis.

You will schedule workloads, coordinate with other departments, and ensure prompt, courteous responses to guest requests, maintaining the highest standards of cleanliness and satisfaction.

Qualifications

• Minimum 2 years in a supervisory/managerial role in hotel housekeeping.
• Minimum 3 years in housekeeping/cleaner roles.
• Strong leadership and team management abilities.
• Experience using Windows-based software such as MS Excel.
• Flexibility to work weekends, holidays, and varied shifts.
• Understanding that service and cleanliness drive hotel success.
• Budgeting and inventory control knowledge.
• Familiarity with cleaning products, chemicals, and procedures.
• Knowledge of PMS like Opera or similar.

Responsibilities

• Follow company policies and standards for sanitation and processes.
• Ensure stayover and check-out rooms are cleaned on time.
• Inspect public areas and laundry operations for cleanliness.
• Procuring supplies efficiently and manage procurement updates.
• Schedule housekeeping and assign tasks to team.
• Monitor cleanliness standards via internal/external platforms.
• Recruit and train new staff as needed.
• Address guest complaints promptly and diplomatically.
• Maintain calm, welcoming demeanor while multitasking.

Skills

Leadership

Team management

MS Excel

Scheduling

Training

Communication

Attention to detail

Adaptability

Handling pressure

Tools

Opera PMS

MS Excel

Job description

Position Overview

The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the hotel. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy. The Housekeeping Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction.

Duties & Responsibilities:

• You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined in your standards;
• Ensuring stay over rooms are cleaned at a convenient time for our guests;
• Inspecting and ensuring check-out rooms are cleaned in time for the day’s arrivals;
• Ensuring all public areas are organized and clean;
• Ensuring laundry is completed to meet the hotel’s daily needs;
• Procuring supplies and materials efficiently;
• Communicating with other departments to ensure any special requests are met in a timely fashion;
• Take on additional administrative tasks as set forth by your leaders;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards
• Opening the day, including assigning tasks to the Housekeeping team and ensuring any special guest requests are met;
• Creating the housekeeping schedule and adjusting it based on the hotel’s operational needs;
• Approving hours for the Housekeeping team and ensuring team members are allocated to the correct positions;
• Monitoring our internal platform, Insight Intouch, to ensure cleanliness standards are consistently met;
• Monitoring our external guest satisfaction platform to ensure guests are receiving the expected level of service;
• Inspecting and ensuring check-out rooms are cleaned in time for the day’s arrivals;
• Performing detailed inspections to identify opportunities for improving guest satisfaction;
• Filling out departmental files to effectively monitor Housekeeping performance and standards;
• Recruiting and training new staff based on the operational needs of the hotel;
• Ensuring all necessary supplies for guests and operations are purchased in a timely manner, and that procurement information is kept up to date on our platform

Skills & Experience:

• Minimum of 2 year experience in a supervisory or managerial role in a hotel in the Housekeeping Department.
• Minimum of 3 years experience in housekeeping/cleaner.
• Strong leadership and team management abilities
• Experience using Windows based software such as MS Excel.
• Flexibility to work a variety of shifts. / Availability to work weekends, holidays, and flexible shifts
• The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel.
• Budgeting and inventory control knowledge
• Familiarity with cleaning products, chemicals, and procedures
• Some knowledge in Property Management Systems (PMS) like Opera, or similar
• Staff scheduling and training capabilities
• Attention to detail and a commitment to cleanliness and guest satisfaction
• Preferable knowledge of health, safety, and hygiene standards
• Good communication (verbal and written)
• Ability to work under pressure and handle complaints diplomatically
• Organizational and time management skills
• Adaptability to changes in occupancy and staffing needs
• Must be legally authorized to work in the country

Benefits:

• Company events
• Dental care
• F&B Discounts
• Employee & Family Discounts
• Extended health care
• Life insurance
• On-site parking