Hotel Security

Red Deer Resort & Casino; Red Deer; On-site; CAD 38,000 - 54,000; Full time

Job summary

Red Deer Resort & Casino is seeking a Hotel Security Associate to maintain a safe environment for guests, associates, and patrons. The role covers patrolling, incident reporting, de-escalation, and assisting colleagues during emergencies.

The position requires security experience, customer service background, and relevant certifications. Fluent English, strong communication, and the ability to work varied shifts are essential.

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Minimum of 2 years of security experience preferred.
• Certification or completion of De-Escalation courses.
• ProServe and Protect Certification.
• First Aid Level C with AED preferred.
• Fluent in English with strong communication.
• Police Information Check and Driver's Abstract required.

Responsibilities

• Ensure the safety of the hotel, guests, and associates.
• Research and report incidents per hotel standards.
• Perform interior and exterior patrols and be visible on duty.
• Escort guests as needed (intoxicated or lost).
• Respond to calls for assistance from colleagues.
• Comply with Hotel and OH&S policies and procedures.
• Greet and communicate with associates and guests respectfully.
• Follow Health and Safety practices at all times.
• Perform other duties as required.

Skills

Customer service

Security experience

De-Escalation

Communication skills

Education

ProServe and Protect Certification

First Aid Level C with AED

Police Information Check

Job description

Under the direction of the Security Manager, the Hotel Security Associate is responsible for providing a safe and secure environment for associates, guests and patrons of the Red Deer Resort & Casino. The Hotel Security Associate must be detail-oriented and thorough in report writing, which will ensure that any issues are addressed and corrected immediately. The day-to-day of a Hotel Security Associate can range from dealing with small guest annoyances to dealing with urgent, hotel-wide emergencies.

Essential Duties and Responsibilities

• Ensure the safety of the hotel, guests, and associates.
• Research and report any incidents in accordance with the standards of the hotel.
• Perform interior and exterior patrols of hotel property and be a visible security prescience while on duty.
• Escorting guests where necessary (e.g., if they are intoxicated and need to go to their room or if they are lost)
• Responding to calls when colleagues need assistance
• Participation and compliance with mandated Hotel and OH&S policies and procedures.
• Greet and communicate with Hotel Associates and guests in a positive and respectful manner.
• Follow Health and Safety practices at all times.
• Performs other duties as required

Education, Qualification and Requirements

• Minimum of 2 (two) years of customer service experience preferred.
• Minimum of 2 (two) years of security experience is preferred
• Certification or completion of courses dealing with De-Escalation of Situations and other relevant courses
• ProServe and Protect Certification.
• Certification in First Aid Level "C" with AED is preferred
• A high level of responsibility and ability to work well independently with minimal supervision;
• Ability to be a team player who possesses excellent interpersonal and leadership skills;
• Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions as required;
• Commitment to provide excellent service and exceed guest’s experiences;
• Professional grooming and presentation;
• Proven and effective communication skills, both written and oral;
• Must be fluent in English, both written and oral;
• Required to provide an updated and satisfactory Police Information Check and Drivers Abstract;
• Experience in all aspects of customer service
• Guest oriented with a sincere, helpful, caring and friendly personality;

Work Environment

• Walking for long periods of time to cover extended distances throughout the hotel;
• Performing repetitive work;
• Frequently lifts and or carries up to twenty-five (25) pounds;
• Occasionally lifts and or carries up to fifty (50) pounds;
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills;
• Ability to reach hands and arms in any direction and kneel, bend at the waist and repeatedly stooping;
• Work environment is primarily inside, with the occasional requirement to walk the outside premises of the hotel.
• Exposure to varying temperatures, hot to cold, dust, loud noises, and irate guests;
• Flooring can be concrete, tile, carpet, cement or gravel when walking outside.

Hours of Work

• The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, nightshift, as well as weekends and holidays.

All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.