Housekeeper / Room Attendant

Red Deer Resort & Casino; Red Deer; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

Red Deer Resort & Casino in Red Deer, Alberta, is seeking a full-time Housekeeper/Room Attendant to ensure guest rooms are clean, comfortable, and inviting. The role requires reliability, team collaboration, and a focus on service quality in a fast-paced hotel environment.

Responsibilities include cleaning rooms, bathrooms, replenishing supplies, and promptly addressing guest inquiries while following safety protocols.

Qualifications

• Must provide a clean criminal record check.
• Experience in housekeeping preferred.
• Physically able to perform all duties and lift up to 20 pounds.
• Strong English communication and ability to work in a team.

Responsibilities

• Efficiently clean assigned rooms to departmental standards.
• Clean bathrooms, change towels, and make beds.
• Address guest inquiries, requests, and complaints promptly.
• Maintain clean and safe service areas and report hazards.
• Replenish supplies and report stock shortages to supervision.
• Ensure rooms are secured after cleaning and follow safety rules.

Skills

Time management

Attention to detail

English communication

Team player

Education

Clean criminal record

Experience in housekeeping

Job description

Are you looking for a dynamic and rewarding full-time role in the hospitality industry? Red Deer Resort & Casino is seeking dedicated and detail-oriented individuals to join our team as Housekeeper / Room Attendant. In this position, you will play a key role in ensuring our guests have a clean, comfortable, and memorable stay. If you have a passion for delivering excellent service and enjoy working in a team environment, we would love to hear from you!

This is an on-site position based in Red Deer, Alberta. Applicants must be able to reliably commute to the workplace or relocate at their own expense. Relocation assistance is not provided.

Under the direction of the Executive Housekeeper, the Housekeeper / Room Attendantis responsible including but not limited to making beds, cleaning bathrooms, and changing towels. You may also need to address guest inquiries, requests and complaints in a prompt and courteous manner.

Essential Duties and Responsibilities

• Efficiently cleans assigned number of rooms per day, keeping within departmental standards
• Must follow the Health and Safety Rules and Procedures of the hotel
• Cleans all assigned service areas keeping them clean, safe and hygienic
• Packs and replenishes trolleys to the required standard at the end of each shift; keep trolleys neat and tidy
• Advise Supervisor of stock shortages and required supplies
• Respond to guest inquiries, requests and complaints in a prompt and courteous manner
• Record lost property items left in guest rooms and provide them to the Supervisor
• Secures guest rooms, ensuring all doors and windows are closed when the room clean is complete
• Promptly report maintenance and safety hazards to the Supervisor/Manager
• Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Maintain up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Attends departmental briefings, training, meetings etc., as directed by the Supervisor/Manager ensuring all relevant information is passed on
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager, therefore looking after the welfare and safety of both staff and guests
• Responsible for replacing and reporting missing items in the room such as remote control, do not disturb sign, luggage racks etc.
• The immediate supervisor/manager may change your role/duties depending on the needs of the operation
• Performs other duties as required

Education, Qualification and Requirements

• Must be able to provide a clean criminal record check
• Previous related experience preferred
• Physically able to perform all duties of the position
• Ability to follow instructions and to work independently
• Excellent time management skills with the ability to work well under pressure
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Strong work ethic and positive team attitude - Able to communicate both verbally and written in English
• First Aid/CPR preferred

Work Environment

• Able to stand and walk repeatedly over the course of a shift
• Ability to tolerate exposures to heat, cold and water
• The employee must frequently lift and/or move up to 20 pounds.
• While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching
• Regularly exposed to including but not limited to contaminants, industrial cleaning chemicals, and dust and dirt.

Hours of Work

• The hours of work for this position will vary depending on operational requirements but will include early morning, evening and late night, as well as weekends and holidays.

The Red Deer Resort & Casino is an equal opportunity employer. All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.