Hotel Managing Supervisor

PETUNIA INVESTMENTS LTD. DBA Canada's Best Value Desert Inn & Suites; Cache Creek; On-site; CAD 30,000 - 42,000; Full time

Job summary

Canada’s Best Value Desert Inn & Suites in Cache Creek, BC is hiring a Hotel Managing Supervisor to coordinate front desk and guest services, support staff, and maintain smooth daily hotel operations. You will oversee reservations, check-ins/outs, and payments, ensuring guest satisfaction and efficient service.

The role requires leadership of staff, strong organizational and communication skills, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Secondary school completion is required.
• At least 2 years of customer service, hospitality or related experience required.
• At least 1 year supervising or leading staff required.
• Experience dealing with customers and resolving complaints.
• Strong organizational, communication and interpersonal skills.
• Ability to coordinate staff and respond to operational issues independently.
• Basic computer skills and ability to use hotel systems.

Responsibilities

• Coordinate, assign and review daily front desk and guest service staff work.
• Prepare staff schedules to cover guest arrivals, departures and operations.
• Establish procedures for reservations, room assignments and payments.
• Coordinate with housekeeping on room availability and guest requests.
• Resolve operational issues and prepare relevant reports.
• Train staff on duties, guest service, and safety procedures.
• Monitor supplies and arrange additional stock as needed.
• Ensure front desk equipment and systems function properly.
• Perform front desk duties as required (reservations, registrations, payments).

Skills

Customer service experience

Hospitality experience

Staff supervision

Communication skills

Organizational skills

Interpersonal skills

Ability to work flexible shifts

Education

Secondary school completion

Job description

Employer: PETUNIA INVESTMENTS LTD.
Operating Name: Canada’s Best Value Desert Inn & Suites
Position: Hotel Managing Supervisor
NOC: 62022 – Accommodation, travel, tourism and related services supervisors
Number of Positions: 1
Wage: $26.00 per hour
Working Hours: 30 hours per week
Employment Type: Full-time, Permanent
Work Location: 1069 South Trans-Canada Hwy, Cache Creek, BC V0K 1H0
Language of Work: English

About Us

Canada’s Best Value Desert Inn & Suites is a hotel located along the Trans-Canada Highway in Cache Creek, British Columbia. We provide accommodation and guest services to travelers visiting or passing through the region.

We are seeking a Hotel Managing Supervisor to coordinate day-to-day accommodation and guest service activities, support staff, and help ensure smooth daily hotel operations.

Job Duties

• Coordinate, assign and review the daily work of front desk and guest service staff, including reservations, guest registration, check-in, check-out, payment processing and responding to guest inquiries.
• Prepare staff work schedules and shift assignments to maintain appropriate coverage for guest arrivals, departures and day-to-day hotel operations.
• Establish and maintain work procedures for reservations, room assignments, guest registration, payment processing, record keeping and shift handovers.
• Coordinate with housekeeping and other hotel staff regarding room availability and readiness, guest requests and other matters affecting daily accommodation services.
• Resolve day-to-day operational issues, including reservation problems, billing discrepancies, guest complaints and service-related concerns, and prepare shift, incident and other operational reports as required.
• Train staff in job duties, guest service procedures, reservation and payment processes, workplace safety procedures and hotel policies.
• Monitor front desk and guest service supplies and request additional supplies and materials when required.
• Ensure the proper operation of front desk computers, reservation systems, payment terminals, telephones and other related equipment, and arrange for maintenance or technical assistance when necessary.
• Perform front desk and guest service duties as required, including taking reservations, registering guests, processing check-ins and check-outs, accepting payments and responding to guest inquiries.

Qualifications

• Completion of secondary school is required.
• Minimum 2 years of experience in customer service, hospitality, accommodation services or another related service environment is required.
• At least 1 year of experience supervising, coordinating, training or leading staff in a service environment is required.
• Experience dealing with customers, resolving complaints and handling day-to-day service or operational issues is required.
• Strong organizational, communication and interpersonal skills.
• Ability to coordinate staff activities, prioritize work and respond to operational issues independently.
• Basic computer skills and ability to learn and use hotel reservation, payment and front desk systems.
• Ability to work flexible shifts, including evenings, weekends and holidays as required.
• Previous hotel, motel or accommodation industry experience is an asset.

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