Hotel Operations Supervisor: Guest Services Lead

PETUNIA INVESTMENTS LTD. DBA Canada's Best Value Desert Inn & Suites; Cache Creek; On-site; CAD 30,000 - 42,000; Full time

Job summary

Canada’s Best Value Desert Inn & Suites in Cache Creek, BC is hiring a Hotel Managing Supervisor to coordinate front desk and guest services, support staff, and maintain smooth daily hotel operations. You will oversee reservations, check-ins/outs, and payments, ensuring guest satisfaction and efficient service.

The role requires leadership of staff, strong organizational and communication skills, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Secondary school completion is required.
• At least 2 years of customer service, hospitality or related experience required.
• At least 1 year supervising or leading staff required.
• Experience dealing with customers and resolving complaints.
• Strong organizational, communication and interpersonal skills.
• Ability to coordinate staff and respond to operational issues independently.
• Basic computer skills and ability to use hotel systems.

Responsibilities

• Coordinate, assign and review daily front desk and guest service staff work.
• Prepare staff schedules to cover guest arrivals, departures and operations.
• Establish procedures for reservations, room assignments and payments.
• Coordinate with housekeeping on room availability and guest requests.
• Resolve operational issues and prepare relevant reports.
• Train staff on duties, guest service, and safety procedures.
• Monitor supplies and arrange additional stock as needed.
• Ensure front desk equipment and systems function properly.
• Perform front desk duties as required (reservations, registrations, payments).

Skills

Customer service experience

Hospitality experience

Staff supervision

Communication skills

Organizational skills

Interpersonal skills

Ability to work flexible shifts

Education

Secondary school completion

Job description

Canada’s Best Value Desert Inn & Suites in Cache Creek, BC is hiring a Hotel Managing Supervisor to coordinate front desk and guest services, support staff, and maintain smooth daily hotel operations. You will oversee reservations, check-ins/outs, and payments, ensuring guest satisfaction and efficient service.

The role requires leadership of staff, strong organizational and communication skills, and flexibility to work evenings, weekends, and holidays as needed.