Hotel Housekeeping Lead: Elevate Guest Experience

Fallsview Casino Resort; Niagara Falls; Hybrid; CAD 66,000 - 73,000; Full time

Job summary

Fallsview Casino Resort is seeking a Hotel Housekeeping Assistant Manager in Niagara Falls, Canada. The role leads a large housekeeping team, ensuring exceptional guest service, safety, and efficient operation in a fast-paced resort environment.

The ideal candidate has a diploma or degree in hospitality management, 3–5 years in progressive housekeeping roles, and at least 3 years in leadership. Strong computer skills (Excel, Word, Birch Street, Workday, Time & Attendance) are essential to manage

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or related field.
• 3–5 years progressive housekeeping experience within a hotel, resort, or hospitality environment.
• 3+ years of leadership experience managing housekeeping teams, supervisors, and day-to-day operations in a large, fast-paced property.
• Health & Safety, WHMIS, and Joint Health & Safety Committee certification considered an asset.
• Demonstrated leadership, management and team building skills; strong organizational and guest service abilities.

Responsibilities

• Act as a liaison between Hotel Manager, Environmental Services, and Housekeeping leadership to align operational priorities.
• Provide leadership, guidance, and accountability for compliance with policies, health and safety, and procedures.
• Coach, mentor, and support Supervisors through performance management and development.
• Oversee housekeeping operations and administration, planning, organizing, and budgeting as needed.
• Develop and monitor departmental controls and operating practices to meet standards and regulations.
• Utilize metrics and QA programs to drive performance and guest experience improvements.
• Maintain housekeeping inventory and manage budget and purchasing procedures.

Skills

Leadership experience

Organization

Interpersonal skills

Conflict resolution

Decision making

Attention to detail

Education

Diploma or degree in Hospitality Management

Tools

Excel

Word

Birch Street

Workday

Time & Attendance

Job description

Fallsview Casino Resort is seeking a Hotel Housekeeping Assistant Manager in Niagara Falls, Canada. The role leads a large housekeeping team, ensuring exceptional guest service, safety, and efficient operation in a fast-paced resort environment.

The ideal candidate has a diploma or degree in hospitality management, 3–5 years in progressive housekeeping roles, and at least 3 years in leadership. Strong computer skills (Excel, Word, Birch Street, Workday, Time & Attendance) are essential to manage