Lead Room Attendant - Elevate Guest Experience

Canadian-Niagara-Hotels-Group; Niagara Falls; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary daily staff meals

Hotel discounts at Marriott brands

Cross training opportunities

Free parking

Access to pay statements & annual T4

Job summary

Marriott on the Falls is seeking a Lead Hand Room Attendant to assist in leading the housekeeping team. You will report to the Executive Housekeeper and help ensure the highest standards of cleanliness across guest rooms, meeting areas and public spaces.

Responsibilities include supervising day-to-day operations, conducting briefings, training staff, maintaining logs, and coordinating with Front Desk. The role requires flexibility to work days, evenings, weekends and holidays, with a strong

Qualifications

• Must be a team player and a self-starter, with the ability to effectively work independently as required.
• Knowledge of a Housekeeping Department is an asset.
• A passion for guest service and the proven ability for consistently anticipating guest needs.
• Professional, well organized, with excellent attention to detail.
• Ability to take on work and projects and see them through completion.
• Approachable: Establishes immediate creditability with guests and associates – leads all associates by example
• Outstanding attention to detail – both personal grooming/appearance and in properly ensuring Marriott housekeeping cleanliness standards are maintained at all times
• Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
• Excellent organizational, time management and problem solving skills
• Must have excellent written and communication skills
• Must be computer literate -proficient in Microsoft office and excel
• Ability to work flexible hours including days, evenings, weekends and holidays.

Responsibilities

• To provide assistance in leading and supervising the day to day operations of the housekeeping and laundry departments
• Actively participate in daily briefing, daily stand up meetings and departmental meetings.
• Ensuring the Room Attendants are informed daily about priorities in their section.
• Ensuring that the Marriott cleanliness standards in guest rooms, meeting areas, public areas, employee areas and other areas of the back of the house are met.
• Assist in training new housekeeping Associates and existing housekeeping Associates to ensure that they are following the Marriott brand standards.
• Ensuring that all lost and found articles are stored properly and that the correct logs are maintained
• Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner
• Participate actively in a multi-functional work environment and assist hands on in housekeeping work as needed.
• Inspecting guest rooms, public areas, and employee areas and holding Associates accountable for corrective action
• Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems
• Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly
• Performing all other job duties as directed or assigned.

Skills

Team player

Self-starter

Guest service

Attention to detail

Written communication

Computer literacy

Microsoft Office

Excel

Flexible hours

Tools

Microsoft Office

Excel

Job description

Marriott on the Falls is seeking a Lead Hand Room Attendant to assist in leading the housekeeping team. You will report to the Executive Housekeeper and help ensure the highest standards of cleanliness across guest rooms, meeting areas and public spaces.

Responsibilities include supervising day-to-day operations, conducting briefings, training staff, maintaining logs, and coordinating with Front Desk. The role requires flexibility to work days, evenings, weekends and holidays, with a strong