Hotel Guest Experience Specialist

Germain Hôtels; Saskatoon; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Special hotel rates

Autonomy & creativity

On-site gym

Job summary

Germain Hotels in Saskatoon is seeking a friendly Guest Service Agent to welcome guests, assist with check-in and check-out, and ensure arrivals and departures run smoothly. You will respond to requests with care and creativity, addressing guest needs in person, by phone, or by email, and work with other departments to deliver a personalized experience throughout the stay.

Proactive problem solving and calm professionalism are essential.

Qualifications

• Diploma in Hospitality is preferred.
• Excellent oral and written communication.
• Strong listening and problem-solving skills.
• Ability to handle difficult situations with professionalism.

Responsibilities

• Check-in/check-out and manage arrivals/departures, ensuring smooth operations.
• Respond to guest requests with care and creativity, addressing guest needs in person, by phone, or email.
• Answer guest questions in person, by phone, or email.
• Resolve guest issues proactively with a customer-first approach.
• Collaborate with other departments to personalize guest experiences.

Skills

Customer service orientation

Excellent communication

Listening skills

Computer skills

OPERA PMS experience

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Germain Hotels in Saskatoon is seeking a friendly Guest Service Agent to welcome guests, assist with check-in and check-out, and ensure arrivals and departures run smoothly. You will respond to requests with care and creativity, addressing guest needs in person, by phone, or by email, and work with other departments to deliver a personalized experience throughout the stay.

Proactive problem solving and calm professionalism are essential.