Hotel Front Office Manager

Socket.dev; Mississauga; On-site; CAD 57,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Exceptional benefits package

RRSP matching

Marriott travel discounts

Crescent discounts

Learning and development

Health & wellness programs

Global hotel brand

Job summary

Marriott Courtyard Toronto Mississauga West, part of Crescent Hotels & Resorts, is seeking a Front Office Manager who leads with confidence and delivers memorable guest experiences. You will coach the Front Office team, handle guest concerns, and ensure the desk operates smoothly while upholding Marriott standards and Crescent brand values.

This role requires a minimum of 1 year in Front Office management, strong English communication, flexibility, weekend availability, and the ability to work

Qualifications

• Minimum 1 year of experience in a hotel Front Office managerial or assistant managerial role.
• Candidates without prior hotel Front Office management or assistant management experience will not be considered.
• Previous experience in a unionized hotel environment is required.
• Flexible availability is required.
• Weekend availability is mandatory.
• Strong verbal and written English communication skills.
• Excellent guest service and conflict-resolution skills.
• Ability to remain composed and professional in challenging situations.
• Strong leadership, organizational, and problem-solving skills.
• Ability to build positive relationships with guests and Associates.

Responsibilities

• Lead, coach, motivate, and support the Front Office team, including Guest Service Agents.
• Participate in interviewing, hiring, onboarding, training, and performance management.
• Supervise the daily operation of the Front Desk to ensure high-quality service.
• Ensure compliance with SOPs, LSOPs, hotel standards, and company policies.
• Respond to guest requests, concerns, complaints, and special accommodations.
• Resolve guest challenges with sound judgment and empathy.
• Support group arrivals and departures for a smooth guest experience.
• Monitor Front Office operations to maximize guest satisfaction and revenue.
• Remain calm and solutions-focused during busy periods and emergencies.
• Build strong relationships with guests, Associates, leadership, and other departments.
• Provide leadership and direction while supporting the team as needed.

Skills

English communication

Leadership

Organizational skills

Problem solving

Guest service

Conflict resolution

Team motivation

Computer systems

Mathematics basics

Flexibility

Education

Bachelor’s degree preferred

Tools

STAY PMS / POWER OF M

Job description

Front Office Manager

Marriott Courtyard Toronto Mississauga West | Crescent Hotels & Resorts

Salary: $57,000 – $67,000 annually

Your Next Career Opportunity Starts Here

AtMarriott Courtyard Toronto Mississauga WestandCrescent Hotels & Resorts, hospitality is more than a job — it’s about creating memorable experiences for our guests while building a workplace where our Associates canbelong, grow, and shine.

Our Associates are the heart of everything we do. We believe in celebrating individuality, recognizing great work, supporting career development, and creating opportunities for our people to reach their full potential.

If you are an experienced hotel professional who leads with confidence, thrives in a fast-paced environment, and genuinely enjoys making a difference for both guests and team members,we would love to meet you.

Why Join Us?

We believe that when our Associates feel valued and supported, they deliver exceptional experiences to our guests. That’s why we offer:

• Competitive salary of $57,000 – $67,000
• Exceptional benefits packagefor you and your eligible family members
• RRSP program with employer matching
• Exclusive Marriott International travel discounts
• Crescent Hotels & Resorts discountsat participating properties across North America
• Learning and development opportunitiesto support your career growth
• Health & wellness programsdesigned to support your overall well-being
• The opportunity to work with a passionate hospitality team and a globally recognized hotel brand

The Opportunity

We are looking for our nextFront Office Manager— a confident, people-focused leader who will take ownership of the Front Office operation and help us consistently exceed the expectations of our guests and Associates.

As Front Office Manager, you will play a key role in creating an exceptional arrival and departure experience, supporting and developing your team, resolving guest concerns, and ensuring the Front Desk operates efficiently and in accordance with Marriott and Crescent standards.

You will be a visible leader and role model who inspires your team to deliver outstanding service while maintaining a positive, professional, and welcoming environment.

What You’ll Be Responsible For

• Lead, coach, motivate, and support theFront Office team, including Guest Service Agents.
• Participate in interviewing, hiring, onboarding, training, performance management, and employee development.
• Supervise the daily operation of the Front Desk to ensure consistent, high-quality service.
• Ensure compliance with all applicableSOPs, LSOPs, hotel standards, and company policies.
• Respond professionally and proactively to guest requests, concerns, complaints, and special accommodations.
• Resolve guest challenges using sound judgment, empathy, and effective problem-solving skills.
• Support group arrivals and departures to ensure a smooth and memorable guest experience.
• Monitor Front Office operations to maximize guest satisfaction and revenue opportunities.
• Remain calm, professional, and solutions-focused during high-occupancy periods, emergencies, and other challenging situations.
• Build strong working relationships with guests, Associates, leadership, and other departments.
• Maintain open communication and contribute to a positive and collaborative team culture.
• Provide leadership and direction while actively supporting your team when needed —we believe great leaders are willing to pitch in.
• Perform other related duties as required.

What We’re Looking For

You are a natural hospitality leader who enjoys working with people and knows how to create a positive guest experience while keeping a busy operation running smoothly.

Required

• Minimum 1 year of experience in a hotel Front Office managerial or assistant managerial role.
  • Candidates without prior hotel Front Office management or assistant management experience will not be considered.
• Previous experience working in a unionized hotel environment is required.
• Flexible availability is required.
• Weekend availability is mandatory.
• Strong verbal and written English communication skills.
• Excellent guest service and conflict-resolution skills.
• Ability to remain composed and professional in challenging or high-pressure situations.
• Strong leadership, organizational, and problem-solving skills.
• Ability to build positive relationships with guests, Associates, and colleagues.
• Basic mathematical skills and the ability to perform moderately complex calculations accurately.
• Ability to use computer systems effectively and accurately enter information.
• Ability to stand, walk, and work continuously in a Front Desk environment.
• Ability to identify and respond appropriately to emergency situations.

Preferred / Considered an Asset

• Bachelor’s degree preferred.
• Previous experience working at aMarriott hotel preferred.
• Experience withSTAY PMS / POWER OF Mconsidered an asset.

Be Part of a Culture Where You Belong

At Crescent Hotels & Resorts, we are committed to creating a workplace where Associates at every level feel respected, valued, and empowered to be themselves.

We believe our differences make us stronger. We are committed to fostering open and honest conversations aroundequity, diversity, and inclusion, and to creating meaningful opportunities to recruit, develop, and promote diverse talent.

We want you to bring your authentic self to work, grow your career, andshine bright.

You Belong. We Care. Shine Bright.