Hotel Front Office Manager

Crescent Hotels & Resorts; Toronto, Mississauga; On-site; CAD 57,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

RRSP program with employer matching

Learning and development opportunities

Health & wellness programs

Global hotel brand experience

Job summary

Marriott Courtyard Toronto Mississauga West, part of Crescent Hotels & Resorts, is seeking a Front Office Manager to lead a busy Front Desk team and deliver exceptional guest experiences. You will oversee daily operations, coach staff, and ensure compliance with brand standards while managing guest concerns and group arrivals.

The role requires leadership, strong English communication, and a proven ability to thrive in a fast-paced, unionized hotel environment.

Qualifications

• Minimum 1 year of Front Office management experience in a hotel.
• Experience in a unionized hotel environment is required.
• Flexible and weekend availability is mandatory.
• Strong verbal and written English communication.
• Excellent guest service and conflict-resolution skills.
• Ability to lead, supervise, and develop a Front Office team.

Responsibilities

• Lead, coach, and support the Front Office team including Guest Service Agents.
• Participate in interviewing, hiring, onboarding, training, and performance management.
• Supervise the Front Desk to ensure high-quality service.
• Ensure compliance with SOPs, LSOPs, hotel standards and policies.
• Respond to guest requests and resolve concerns with sound judgment.

Skills

Front Office management

Team leadership

English communication

Conflict resolution

Problem solving

Guest service

Tools

STAY PMS / POWER OF M

Job description

Courtyard Toronto Mississauga West
290 Derry Rd W
Mississauga, ON L5W, CAN

• Pay or shift range: $57,000 CAD to $67,000 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Front Office Manager

Marriott Courtyard Toronto Mississauga West | Crescent Hotels & Resorts

Salary: $57,000 – $67,000 annually

Your Next Career Opportunity Starts Here

AtMarriott Courtyard Toronto Mississauga WestandCrescent Hotels & Resorts, hospitality is more than a job — it’s about creating memorable experiences for our guests while building a workplace where our Associates canbelong, grow, and shine.

Our Associates are the heart of everything we do. We believe in celebrating individuality, recognizing great work, supporting career development, and creating opportunities for our people to reach their full potential.

If you are an experienced hotel professional who leads with confidence, thrives in a fast-paced environment, and genuinely enjoys making a difference for both guests and team members,we would love to meet you.

Why Join Us?

We believe that when our Associates feel valued and supported, they deliver exceptional experiences to our guests. That’s why we offer:

• Competitive salary of $57,000 – $67,000
• Exceptional benefits packagefor you and your eligible family members
• RRSP program with employer matching
• Learning and development opportunitiesto support your career growth
• Health & wellness programsdesigned to support your overall well-being
• The opportunity to work with a passionate hospitality team and a globally recognized hotel brand

The Opportunity

We are looking for our nextFront Office Manager— a confident, people-focused leader who will take ownership of the Front Office operation and help us consistently exceed the expectations of our guests and Associates.

As Front Office Manager, you will play a key role in creating an exceptional arrival and departure experience, supporting and developing your team, resolving guest concerns, and ensuring the Front Desk operates efficiently and in accordance with Marriott and Crescent standards.

You will be a visible leader and role model who inspires your team to deliver outstanding service while maintaining a positive, professional, and welcoming environment.

What You’ll Be Responsible For

• Lead, coach, motivate, and support theFront Office team, including Guest Service Agents.
• Participate in interviewing, hiring, onboarding, training, performance management, and employee development.
• Supervise the daily operation of the Front Desk to ensure consistent, high-quality service.
• Ensure compliance with all applicableSOPs, LSOPs, hotel standards, and company policies.
• Respond professionally and proactively to guest requests, concerns, complaints, and special accommodations.
• Resolve guest challenges using sound judgment, empathy, and effective problem-solving skills.
• Support group arrivals and departures to ensure a smooth and memorable guest experience.
• Monitor Front Office operations to maximize guest satisfaction and revenue opportunities.
• Remain calm, professional, and solutions-focused during high-occupancy periods, emergencies, and other challenging situations.
• Build strong working relationships with guests, Associates, leadership, and other departments.
• Maintain open communication and contribute to a positive and collaborative team culture.
• Provide leadership and direction while actively supporting your team when needed —we believe great leaders are willing to pitch in.
• Perform other related duties as required.

What We’re Looking For

You are a natural hospitality leader who enjoys working with people and knows how to create a positive guest experience while keeping a busy operation running smoothly.

Required

• Minimum 1 year of experience in a hotel Front Office managerial or assistant managerial role.
  • Candidates without prior hotel Front Office management or assistant management experience will not be considered.
• Previous experience working in a unionized hotel environment is required.
• Flexible availability is required.
• Weekend availability is mandatory.
• Strong verbal and written English communication skills.
• Excellent guest service and conflict-resolution skills.
• Ability to remain composed and professional in challenging or high-pressure situations.
• Strong leadership, organizational, and problem-solving skills.
• Ability to build positive relationships with guests, Associates, and colleagues.
• Basic mathematical skills and the ability to perform moderately complex calculations accurately.
• Ability to use computer systems effectively and accurately enter information.
• Ability to stand, walk, and work continuously in a Front Desk environment.
• Ability to identify and respond appropriately to emergency situations.

Preferred / Considered an Asset

• Previous experience working at aMarriott hotel preferred.
• Experience withSTAY PMS / POWER OF Mconsidered an asset.

Be Part of a Culture Where You Belong

At Crescent Hotels & Resorts, we are committed to creating a workplace where Associates at every level feel respected, valued, and empowered to be themselves.

We believe our differences make us stronger. We are committed to fostering open and honest conversations aroundequity, diversity, and inclusion, and to creating meaningful opportunities to recruit, develop, and promote diverse talent.

We want you to bring your authentic self to work, grow your career, andshine bright.

Please review the posted salary range before applying for this position.