Hotel Housekeeping Manager

Crescent Hotels & Resorts; Mississauga; On-site; CAD 57,000 - 65,000; Full time

Benefits offered by this job

Eligible Quarterly and Annual Bonus

Exceptional benefit plan

RSP matching program

Discounts with managed properties

Job summary

Crescent Hotels & Resorts is seeking a Housekeeping Manager for the Courtyard Toronto Mississauga West. This leadership position requires a minimum of 2 years of experience in a managing role in branded hotels.

The successful candidate will oversee all housekeeping activities, ensuring cleanliness, staff training, and operational budgets. Competitive wages between $57,000 and $65,000 CAD annually, plus benefits, are offered.

Join our team to foster a respectful and inclusive environment, making a difference in our guests' experiences!

Qualifications

• Minimum 2 years as Housekeeping Manager or Supervisor in a branded hotel.
• Ability to communicate effectively with guests and teams.
• Supervisory skills to manage entire housekeeping operation.

Responsibilities

• Train and supervise housekeeping staff.
• Manage finances and budgets of the housekeeping department.
• Ensure compliance with hotel quality standards.

Skills

Hotel experience

Leadership in housekeeping

Communication in English

Education

Experience as a Housekeeping Manager or Supervisor

Job description

Courtyard Toronto Mississauga West
290 Derry Rd W
Mississauga, ON L5W, CAN

• Pay or shift range: $57,000 CAD to $65,000 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This is a department head position for a 125 room hotel with 4500 sq ft of banquet space plus a patio, swimming pool, hot tub & lots of parking space.

MANDATORY REQUIREMENTS:

• HOTEL EXPERIENCE IS A MUST
• EXPERIENCE AS A HOUSEKEEPING MANAGER OR SUPERVISOR IN A BRANDED HOTEL FOR 2 YEARS IS REQUIRED TO BE ELIGIBLE TO APPLY
• WILL BE NEEDED TO WORK WEEKENDS

At Courtyard by Marriott, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Leadership team. We are committed to providing you with:

• Highly competitive wages ($57,000 - $65,000) Plus Eligible Quarterly and Annual Bonus
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America & Marriott properties WORLDWIDE for you & your family members

REPORTS TO: General Manager

As our Housekeeping Manager, you will be providing supervision and guidance for all Housekeeping activities at the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

RESPONSIBILITIES:

• Train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Provide clear direction in assigning and instructing housekeeping and housepersons staff in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guestrooms, VIP rooms, and public areas, on a daily basis.
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of the department.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Manage the cleanliness and appearance of the outside grounds.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Does this sound like you?

Must have the ability to communicate in English. Previous leadership experience in housekeeping will be mandatory for success. Self-starting personality with an even disposition. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their Crescent job duties and be a team player. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

At Courtyard by Marriott and Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.