Hotel Front Desk Lead — Guest Experience Champion

Super 8 By Wyndham Duncan; Duncan; On-site; CAD 28,000 - 40,000; Full time

Job summary

Super 8 By Wyndham Duncan is seeking a professional Front Desk Supervisor to oversee daily operations, support front desk staff, and maintain guest service standards in Duncan, BC.

The role requires at least one year in hospitality with supervisory experience, a hospitality diploma or certificate, and proficiency in MS Office; you will handle check-ins/outs, reservations, and guest inquiries while coordinating with housekeeping and management.

Qualifications

• At least 1 year in front desk/guest services with supervisory capacity.
• Diploma or certificate in hospitality/hotel management or equivalent experience.
• Proficiency with Word, Excel, Outlook and hotel reservation systems.

Responsibilities

• Supervise, coordinate, and schedule front desk and guest services staff.
• Monitor performance, provide guidance, and train new employees on service standards.
• Oversee check-in/out, reservations, and guest inquiries for a smooth experience.
• Address guest concerns and resolve issues promptly to maintain satisfaction.
• Ensure front desk operations comply with policies and safety standards.
• Maintain accurate reservations/payments records using front desk systems.
• Assist with staff scheduling and shift coverage.
• Coordinate with housekeeping, maintenance, and management on guest needs.
• Keep lobby and front desk areas clean and welcoming.
• Lead by example with professionalism and teamwork.
• Monitor and order front desk supplies and maintain records.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Team leadership

Multitasking

Education

High school diploma or equivalent

Diploma/certificate in hospitality or hotel management

Tools

Microsoft Office

Hotel reservation systems

Job description

Super 8 By Wyndham Duncan is seeking a professional Front Desk Supervisor to oversee daily operations, support front desk staff, and maintain guest service standards in Duncan, BC.

The role requires at least one year in hospitality with supervisory experience, a hospitality diploma or certificate, and proficiency in MS Office; you will handle check-ins/outs, reservations, and guest inquiries while coordinating with housekeeping and management.