Guest Service Manager - Lead Front Desk & Guest Experience

Northland Properties; Revelstoke; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Rewards & recognition

Staff hotel discounts

Restaurant dining discounts

Mountain resort discounts

Career development

Employee assistance program

RRSP matching

Extended health plan

Complimentary stays

Tuition credits

Inclusive workplace culture

Job summary

Sandman Hotel Group is seeking a Guest Service Manager to lead front desk, reservations and guest activities in a fast-paced hotel environment. You will supervise staff, maintain high service standards and coordinate with Sales to optimize occupancy and revenue.

Ideal candidates have Rooms Division experience, strong communication and proficiency with MS Office, and a customer-centric approach to hospitality in Canada.

Qualifications

• Experience in the Rooms Division with supervisory responsibilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Ability to forecast, plan and coordinate with Reservations, Front Office and Sales to maximize occupancy and revenue.

Responsibilities

• Check guests in and out and issue room keys and materials.
• Answer inquiries from guests and arrange transportation.
• Compute bills, collect payments and balance cash.
• Prepare reports and monitor shift activity and room status.
• Ensure front desk is stocked and staff provide excellent guest service.

Skills

Supervisor experience

Front office oversight

Microsoft Office

Customer communication

Tools

Microsoft Office Suite

Job description

Sandman Hotel Group is seeking a Guest Service Manager to lead front desk, reservations and guest activities in a fast-paced hotel environment. You will supervise staff, maintain high service standards and coordinate with Sales to optimize occupancy and revenue.

Ideal candidates have Rooms Division experience, strong communication and proficiency with MS Office, and a customer-centric approach to hospitality in Canada.