Front Desk Supervisor

Super 8 By Wyndham Duncan; Duncan; On-site; CAD 28,000 - 40,000; Full time

Job summary

Super 8 By Wyndham Duncan is seeking a professional Front Desk Supervisor to oversee daily operations, support front desk staff, and maintain guest service standards in Duncan, BC.

The role requires at least one year in hospitality with supervisory experience, a hospitality diploma or certificate, and proficiency in MS Office; you will handle check-ins/outs, reservations, and guest inquiries while coordinating with housekeeping and management.

Qualifications

• At least 1 year in front desk/guest services with supervisory capacity.
• Diploma or certificate in hospitality/hotel management or equivalent experience.
• Proficiency with Word, Excel, Outlook and hotel reservation systems.

Responsibilities

• Supervise, coordinate, and schedule front desk and guest services staff.
• Monitor performance, provide guidance, and train new employees on service standards.
• Oversee check-in/out, reservations, and guest inquiries for a smooth experience.
• Address guest concerns and resolve issues promptly to maintain satisfaction.
• Ensure front desk operations comply with policies and safety standards.
• Maintain accurate reservations/payments records using front desk systems.
• Assist with staff scheduling and shift coverage.
• Coordinate with housekeeping, maintenance, and management on guest needs.
• Keep lobby and front desk areas clean and welcoming.
• Lead by example with professionalism and teamwork.
• Monitor and order front desk supplies and maintain records.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Team leadership

Multitasking

Education

High school diploma or equivalent

Diploma/certificate in hospitality or hotel management

Tools

Microsoft Office

Hotel reservation systems

Job description

Volunteer Experience · Work Experience · Work & Career

Business Name: Super 8 By Wyndham Duncan

Title: Front Desk Supervisor

Number of Available Positions: 1

Terms of Employment: Permanent, full-time (30-40 hr/week)

Hourly Wage: $25.50

Language of work: English

Work Location: Duncan, BC

Company Profile:

Super 8 By Wyndham Duncan is a well-established hotel in Duncan, British Columbia, offering comfortable and affordable accommodations to travelers, tourists, and business guests. With amenities including complimentary breakfast, Wi‑Fi, parking, and meeting facilities, the hotel is committed to providing friendly, reliable, and high-quality customer service. Our dedicated team of nine employees works together to ensure a welcoming and memorable experience for every guest.

Position Overview:

We are seeking a professional and customer-focused Front Desk Supervisor to join our team and contribute to the smooth day‑to‑day operation of the hotel. This position plays an important role in supporting front desk operations, maintaining a welcoming environment for guests, and helping ensure consistent service standards across the property.

Job Duties and Responsibilities:

• Supervise, coordinate, and schedule the activities of front desk and guest services staff to support smooth daily hotel operations.
• Monitor staff performance, provide guidance and support, and assist with training new employees on customer service standards and hotel procedures.
• Oversee check‑in and check‑out procedures, reservations, and guest inquiries to ensure a welcoming and efficient guest experience.
• Address guest concerns and complaints promptly and professionally, working to resolve issues and maintain guest satisfaction.
• Ensure front desk operations follow company policies, health and safety requirements, and established service standards.
• Maintain accurate records of reservations, payments, and guest information using hotel reservation and front desk systems.
• Assist with preparing staff schedules and arranging shift coverage to maintain appropriate front desk staffing.
• Coordinate with housekeeping, maintenance, and management to support guest needs and address operational concerns.
• Ensure the front desk and lobby areas are clean, organized, and welcoming for guests.
• Lead by example by demonstrating professionalism, reliability, teamwork, and a strong commitment to customer service.
• Assist with monitoring and ordering front desk supplies and materials, and maintain operational records and reports as required.

Employment requirements:

• Completion of secondary school.
• At least one year of experience in front desk, guest services, or a related hospitality role, with supervisory or team‑lead experience.
• Diploma or certificate in hospitality, hotel management, or a related field; an equivalent combination of relevant education and experience may be considered.
• Basic to intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with hotel reservation or front desk systems is an asset.
• Competence in operating a multi‑line telephone system or switchboard.

Your Skills:

• Strong communication, interpersonal, and customer service skills with a focus on creating positive guest experiences.
• Working knowledge of hotel reservation and front desk systems, with the ability to learn new software quickly.
• Strong organizational and multitasking skills, with a proactive and service‑oriented approach.
• Ability to handle guest concerns and resolve conflicts calmly, professionally, and effectively.
• Demonstrates reliability, accountability, teamwork, and professionalism in the workplace.
• Ability to work independently while also contributing effectively as part of a team.
• Positive and adaptable attitude with a commitment to maintaining high standards of guest service.

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups - including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities - who may contribute to the continued diversification of our organization.

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