Hotel clerk supervisor

Tobermory; Niagara Falls; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Free parking

Permanent full-time employment

Job summary

Comfort Inn Fallsview in Niagara Falls, Ontario, is hiring a Hotel Clerk Supervisor to lead a small front-desk team and ensure smooth guest service operations. The ideal candidate will be fluent in English, hold a College/CEGEP diploma or equivalent, have 1–2 years experience in a related field, and be able to supervise 1–2 staff.

Shifts include days, evenings and weekends, with 30–40 hours per week and $19.00–$23.00/hour.

Qualifications

• Fluent English is required.
• College/CEGEP diploma or equivalent accepted.
• 1–2 years experience in a related field preferred.
• Ability to supervise 1–2 staff.
• Strong interpersonal and communication skills.

Responsibilities

• Supervise front-desk staff and ensure smooth operations.
• Assist guests with needs and manage reservations.
• Plan, assign, and review work for the team.
• Coordinate housekeeping and maintenance as needed.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Interpersonal skills

Effective communication

Team player

Client focus

Organised & flexible

Initiative

Attention to detail

Good judgement

Education

College/CEGEP diploma

Job description

Comfort Inn Fallsview based in 6645 Fallsview Blvd, Niagara Falls, ON L2G 7G1 is inviting applications from suitable candidates for the position of Hotel clerk supervisor who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Weekend, Shift, Overtime, Flexible Hours, Early Morning and Morning.

Employer Name: Comfort Inn Fallsview
Position: Hotel clerk supervisor
No. of vacancies: 3
Salary: $19.00 to $23.00 hourly for 30 to 40 hours per week
Employment type: Permanent employment, Full time
Location: 6645 Fallsview Blvd, Niagara Falls, ON L2G 7G1

• The candidate will be expected to perform the same duties as the workers who will be supervised.
• The candidate must assist clients/guests with special needs.
• The candidate will be expected to plan, assign, and review work.
• The candidate will be responsible for ensuring the smooth operation of computer systems, equipment, and machinery, as well as organising maintenance and repair work.
• The candidate will be responsible for developing work schedules and procedures, as well as coordinating activities with other work units or departments.
• The candidate will be responsible for hiring and training employees on job duties, safety procedures, and company policies.
• The candidate will be expected to order materials and supplies.
• The candidate will be expected to solve work-related issues as well as prepare and submit progress and other reports.
• The candidate must make, cancel, and change room reservations.
• The candidate will be responsible for registering guests and assigning rooms.
• The candidate must provide information on hotel facilities and services.
• The candidate will be expected to process group arrivals and departures.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a College, CEGEP, or other non-university certificate or diploma from a programme lasting 3 months to less than 1 year, or equivalent experience.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• The candidate must be able to supervise 1 to 2 people.
• The candidate should be accurate.
• The candidate should be client focused.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate should have excellent oral and written communication skills.
• The candidate should be organised and flexible in nature.
• The candidate must be capable of acting on their own initiative.
• The candidate must be interpersonally aware.
• The candidate should have good judgemental skills.
• The candidate should be a good team player.

Work setting

• The candidate will be required to work in a hotel, motel, or resort.

Additional information

Security and safety

• The candidate must have a basic security clearance.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate should be willing to work under pressure.
• The candidate has access to free parking.