Room Attendant - Contract

Push Operations; St. Catharines; On-site; CAD 26,000 - 34,000; Part time

Benefits offered by this job

On-site parking

Job summary

Heart of Niagara Hotels is hiring a Room Attendant to keep guest rooms spotless and inviting. You will clean and service assigned rooms following established standards to ensure a memorable guest experience.

The role requires large-volume hotel housekeeping experience, a flexible schedule including nights, weekends and holidays, and a friendly, guest-focused attitude. On-site parking is available for staff in Niagara region.

Qualifications

• Must have large-volume, hotel housekeeping experience.
• Able to work a flexible schedule including nights, weekends and/or holidays.
• Excellent guest service and communication abilities.

Responsibilities

• Clean and service assigned rooms according to established standards and procedures.
• Greet guests and respond to requests to ensure satisfaction.
• Monitor supplies and amenities, minimize waste, and report needs.
• Follow safety procedures and handle chemicals properly.
• Notify supervisor when service is complete and log issues.

Skills

Communication skills

Teamwork

Job description

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Duties and responsibilities

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
• May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedure

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Able to work alone as well as being a team member

Other

• Communication skills used frequently when interacting with guests and employees
• Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Types:

3-month contract with possibility of renewal and/or transition to permanent position.

• On-site parking

Flexible Language Requirement:

• French not required.

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• St. Catharines, ON L2R 5L3: reliably commute or plan to relocate before starting work (required)

Experience:

• Must have large-volume, hotel housekeeping experience

Additional Opportunities Available

Heart of Niagara Hotels is currently hiring for multiple positions across several of our hotel properties. During the application process, candidates will have the opportunity to indicate a preferred property location. While we will make every effort to consider these preferences, final placement decisions will be based on position availability, qualifications, and overall fit as determined during the interview process.

Accessibility Accommodation Notice:

Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.