Bell Attendant

550_Niagara_Complex_Services Complex Services; Niagara Falls; On-site; CAD 25,000 - 29,000; Full time

Job summary

Niagara Casinos is hiring a Bell Attendant to assist guests with luggage, reservations, mobility aids, and daily casino services. The role requires excellent communication, multitasking, and a hospitable attitude to ensure seamless guest experiences.

Responsibilities include maintaining lobby cleanliness, aiding with lost-and-found, and supporting room service tray runs while adhering to OH&S policies. Training in hotel/hospitality and knowledge of Niagara Falls are preferred.

Qualifications

• Training or classes taken in hotel or hospitality field.
• Knowledge of Niagara Falls and surrounding areas.
• Sense of urgency, accountability and integrity.
• Excellent organizational and multitasking skills and the ability to prioritize tasks and meet deadlines.
• Exceptional communication and interpersonal skills, ability to speak multiple languages.
• Proficiency using Micros software.

Responsibilities

• Provide luggage handling to guest rooms on arrival and departure.
• Assist with reservations for restaurants, taxis or limousines and complete forms.
• Assist guests with lost and found, internet access issues and retrieving personal belongings.
• Maintain high standards of cleanliness in the lobby and elevators.
• Facilitate access to scooters and sign out wheelchairs for mobility needs.
• Assist room service with tray runs.
• React to business fluctuations while maintaining guest service.
• Handle high volumes of guest interactions for long periods.
• Make decisions pertaining to the guest’s stay.
• Stand for extended periods of time.
• Work safely in compliance with OH&S policies.
• Know promotions occurring at casino properties.
• Work independently and as part of a team.
• Support a 24/7 operation.

Skills

Hotel hospitality training

Knowledge of Niagara Falls

Organizational skills

Multitasking

Communication skills

Multilingual

Tools

Micros software

Job description

BELL ATTENDANT

Contract $18.34

Application Deadline: September 27, 2026

The job involves:

• Providing luggage handling to guest rooms upon arrival and departure
• Assisting with reservations for restaurants, taxis or limousines and completing mandatory paperwork/forms
• Assisting guests with lost and found, internet access issues, and retrieving personal belongings
• Maintaining high standards of cleanliness in the lobby and elevators
• Providing remarkable service by facilitating access to scooters and signing out wheelchairs for guests with mobility needs
• Assisting room service with tray runs
• Reacting to business fluctuations while maintaining a commitment to world class guest service
• Handling high volumes of guest interactions for long periods of time
• Making decisions pertaining to the betterment of the guest’s stay
• Standing for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Training or classes taken in a hotel or hospitality related field
• Knowledge of Niagara Falls and surrounding areas
• Sense of urgency, accountability and a high level of integrity and confidentiality
• Excellent organizational skills and multitasking skills and the ability to prioritize tasks and meet deadlines, attention to detail and high service standards
• Exceptional communication and interpersonal skills, the ability to speak multiple languages
• Proficiency using Micros software

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted.

At Niagara Casinos, everything we do is Customer Service.

Since opening its doors on December 9, 1996, Casino Niagara has been non‑stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world‑famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.