Night Auditor

TownePlace Suites Niagara Falls; Niagara Falls; On-site; CAD 20,000 - 29,000; Part time

Job summary

TownePlace Suites Niagara Falls is seeking a reliable Part-Time Night Auditor to join our Front Desk team. The Night Auditor provides overnight guest service while completing the hotel’s daily audit and end-of-day procedures.

This role requires independence, strong attention to detail, and the ability to respond to guest needs during the night. The position offers a pay rate starting at $18.00 per hour, with 16–24 hours per week and on-site work.

Qualifications

• Previous hotel front desk or night audit experience preferred.
• Experience with hotel PMS is an asset.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Welcome and assist guests during overnight hours.
• Process check-ins and check-outs and payments.
• Handle calls and guest requests, reservations, and hotel information.
• Perform nightly audit and end-of-day procedures, balancing accounts.
• Prepare and distribute daily reports.
• Monitor the property and follow safety procedures overnight.
• Communicate important information to the morning team.
• Assist in preparing Front Desk operations for the next day.

Skills

Customer service

Communication

Attention to detail

Organization

Numerical skills

Independent worker

Punctuality

Professionalism

Tools

Hotel PMS

Job description

Overview

TownePlace Suites by Marriott Niagara Falls is seeking a reliable and detail-oriented Part-Time Night Auditor to join our Front Desk team.

The Night Auditor is responsible for providing excellent guest service throughout the overnight shift while completing the hotel’s daily audit and end-of-day procedures. This position requires someone who is comfortable working independently, has strong attention to detail, and can confidently respond to guest needs and situations that may arise overnight.

Duties

• Welcome and assist guests during overnight hours in a friendly and professional manner.
• Complete guest check-ins and check-outs and process payments accurately.
• Answer incoming calls and assist with guest requests, questions, reservations, and hotel information.
• Perform nightly audit and end-of-day procedures, including reviewing transactions, balancing accounts, and verifying billing accuracy.
• Prepare and distribute required daily reports.
• Review reservations and guest accounts to identify and correct discrepancies.
• Respond promptly and professionally to guest concerns and service requests.
• Monitor the property throughout the overnight shift and follow hotel safety and security procedures.
• Communicate important information, guest concerns, and outstanding items to the incoming morning team.
• Assist in preparing the Front Desk and hotel operations for the following business day.
• Follow Marriott brand standards as well as hotel policies and procedures.
• Perform additional Front Desk and operational duties as required.

Qualifications

• Previous hotel, Front Desk, Night Audit, or customer service experience is preferred.
• Previous experience with hotel property management systems is an asset.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Comfortable working with numbers, payments, and financial transactions.
• Basic computer skills and the ability to learn hotel systems and procedures.
• Ability to work independently and make sound decisions during overnight hours.
• Dependable, punctual, and able to maintain consistent attendance.
• Ability to remain calm and professional when handling guest concerns or unexpected situations.
• Must be available to work overnight shifts, including weekends and holidays as scheduled.

Pay: From $18.00 per hour

Expected hours: 16.0 – 24.0 per week

Work Location: In person