Front desk clerk, hotel

Tobermory; Whitehorse; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Health care plan

Vision care

Group insurance

Life insurance

Job summary

13601 YUKON INC in Whitehorse is seeking a Front desk clerk to welcome guests, check them in, and assign rooms while delivering friendly, efficient service.

The role requires handling reservations, answering inquiries, assisting guests with special requests, performing light housekeeping, and maintaining accurate records. Strong communication and teamwork are essential for a smooth guest experience.

Qualifications

• Fluent in English language.
• High school graduation or equivalent experience.
• Experience is an asset.
• Be dependable with interpersonal skills.
• Excellent oral and written communication.
• Well-organized and reliable.
• Good team player.

Responsibilities

• Register guests and assign rooms.
• Accept, cancel, and change reservations.
• Provide information on hotel facilities and services.
• Offer information about local points of interest.
• Investigate and resolve complaints and claims.
• Process guest departures, calculate charges, and receive payments.
• Balance cash and complete cash reports.
• Maintain inventory of vacancies, reservations, and room assignments.
• Answer phones and relay messages.
• Assist guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide excellent customer service.

Skills

Interpersonal skills

English fluency

Oral and written communication

Organized

Reliability

Team player

Attention to details

Work under pressure

Education

High school diploma

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Job description

13601 YUKON INC based in Whitehorse, YT is inviting applications from suitable candidates for the position of Front desk clerk, hotel who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Permanent employment or Full time job. The shift timings include Day, Evening, Night, Weekend, Shift, Early Morning and Morning.

Employer Name: 13601 YUKON INC
Position: Front desk clerk, hotel
No. of vacancies: 2
Salary: $19.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: Whitehorse, YT

• The candidate will be responsible for registering guests and assigning rooms.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate will be responsible for investigating and resolving complaints and claims.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments .
• The candidate will be responsible for answering the phone and relaying messages and calls.
• The candidate must assist clients/guests with special needs.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
• Candidate having experience is an asset.
• The candidate should be dependable.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.
• The candidate should be reliable.
• The candidate should be a good team player.

Work setting

• The candidate must work in a hotel, motel, or resort.

Computer and technology knowledge

• The candidate must be familiar with a Multi-line switchboard, Word processing software, Central reservation system (CRS), Spreadsheet and the Internet.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate should be willing to work under pressure.
• Health and Financial benefits will be provided to the selected candidate.
• Under Health Benefits, the selected candidate will receive Dental plan, Health care plan and Vision care benefits.
• Under Financial benefits, the selected candidate will receive Group insurance benefits and Life insurance.