Hospitality Ops Supervisor — Flexible Hours, Sundays Off

Chick-fil-A | OE Hospitality; Kitchener; On-site; CAD 22,000 - 36,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Direct Operator mentorship

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Kitchener is seeking a Supervisor to embody our Vision & Values while leading hospitality and operations at the restaurant. You will learn all Front of House and Back of House roles before stepping into leadership, with prior management experience preferred.

You will coach team members, set and share goals, and uphold food safety and customer experience standards. This role requires a flexible, LEAN & SAFE mindset and a passion for developing teams in a fast-paced environment.

Qualifications

• Hospitality experience is required.
• Willingness to learn all Front of House/Back of House positions before stepping into leadership.
• Proven leadership or supervisory experience preferred.
• Ability to coach and develop team members effectively.

Responsibilities

• Embody Chick-fil-A Kitchener Vision & Values.
• Set team goals, share scores visually, celebrate wins.
• Communicate effectively and maintain a positive approach.
• Create a LEAN & SAFE culture and mindset.
• Hold team members accountable to policy standards.
• Train and develop team members across all areas and systems.
• Protect customer experience through quality packaging and presentation.
• Maintain a culture of Food Safety and Security.
• Support operations during peak hours to build team unity.
• Ensure proper training in cleaning and equipment care.
• Solve problems in a timely manner.
• Adhere strictly to all company policies and procedures.

Skills

Leadership

Hospitality

Team coaching

Problem solving

Feedback

Job description

Chick-fil-A Kitchener is seeking a Supervisor to embody our Vision & Values while leading hospitality and operations at the restaurant. You will learn all Front of House and Back of House roles before stepping into leadership, with prior management experience preferred.

You will coach team members, set and share goals, and uphold food safety and customer experience standards. This role requires a flexible, LEAN & SAFE mindset and a passion for developing teams in a fast-paced environment.