Hospitality Operations Lead, Events & Catering

Oliver & Bonacini Hospitality; Toronto; Presencial; CAD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary Packages

A comprehensive group benefits program

Training and development opportunities

Staff dining discount up to 4 at our餐

RRSP matching program for managers

Resumo da oferta

Oliver & Bonacini Restaurants is seeking an experienced Operations Manager to oversee day-to-day business operations, including logistics, staffing, cost controls, training and budgeting, leading a team of managers and event staff across onsite and offsite catering.

Reporting to the Associate Director, you will drive guest experience, ensure adherence to bar, beverage and wine procedures, recruit and develop staff, monitor financial performance, and continually improve efficiency and service

Qualificações

• Post-secondary diploma/degree in Business or Hospitality.
• Minimum 5 years’ experience managing a variety of events.
• WSET Intermediate Wine Certificate or comparable.
• Superior verbal and written communication skills.
• Strong organizational skills with the ability to manage a large and variable workload.
• Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• Strong business acumen and team player.

Responsabilidades

• Communicates the vision to all team members and leads by example.
• Regularly monitors and achieves the O&B points of technical service and points of details.
• Builds and maintains relationships with guests, team members and senior management alike.
• Follows bar, beverage and wine control procedures exactly.
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine.
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the business.
• Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching.
• Uses conflict/resolution and problem solving skills.
• Assists with the tracking of sales, invoicing, and managing inventory.
• Conduct weekly management meetings to review financial performance, service standards, staff performances & other business as required.
• Conduct briefings with event service staff prior to each function.
• Approve scheduling of event staff to properly service events/functions.
• Ensure accuracy and timeliness of payroll records.
• Strive for maximum efficiency and continual improvement of staff productivity.
• Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed.
• Ensure catering facility is well maintained, repaired and spotless at all times.
• Build relationships with vendors, suppliers and key contacts at catering partner venues.

Conhecimentos

Event management

Communication skills

MS Office

Business acumen

Team player

Wine knowledge

Formação académica

Post-secondary diploma/degree in Business or Hospitality

WSET Intermediate Wine Certificate

Ferramentas

MS Office

Descrição da oferta de emprego

Oliver & Bonacini Restaurants is seeking an experienced Operations Manager to oversee day-to-day business operations, including logistics, staffing, cost controls, training and budgeting, leading a team of managers and event staff across onsite and offsite catering.

Reporting to the Associate Director, you will drive guest experience, ensure adherence to bar, beverage and wine procedures, recruit and develop staff, monitor financial performance, and continually improve efficiency and service