Market Operations Lead – Hospitality & Events

Hungry-Marketplace-4; Ottawa; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance Options

Equity incentives/Stock Options

Paid and Sick Time Off

Job summary

HUNGRY in Ottawa is seeking an Operations Manager to own day-to-day catering, delivery, and events. You will coordinate a local network of Captains, manage hub readiness, and partner with Sales and Food Partner Management to ensure flawless execution.

The role leads direct employees, hires and trains staff, builds logistics plans, and maintains records for payroll, budgeting, and audits. Travel within market and early/late hours may be required.

Qualifications

• 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics.
• Experience directly managing and developing employees, including hiring, coaching, and performance management.
• Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations.
• Hands-on experience with live event execution and logistics management.
• Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment.
• Working knowledge of food safety and sanitation standards.
• Ability to lift, move, and transport catering equipment and supplies as needed.
• Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams.
• Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows.

Responsibilities

• Own day-to-day execution of catering, delivery, and event operations across the assigned market.
• Plan and coordinate the local network of Captains, most of whom engage with HUNGRY as independent contractors.
• Recruit and onboard Captains into the local market, and connect them with service and food safety training.
• Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution.
• Oversee hub readiness — supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness.
• Build and manage logistics plans, contractor scheduling coverage, and inventory for daily and event operations.
• Manage local vendor and logistics relationships that support daily hub and delivery operations.
• Monitor service quality in real time and proactively flag and resolve operational risk.
• Track and report market-level operational metrics to the National Director of Operations.
• Maintain compliance with food safety and workplace safety standards.

Skills

Operations management

Team leadership

Contractor relations

Event logistics

Communication

Job description

HUNGRY in Ottawa is seeking an Operations Manager to own day-to-day catering, delivery, and events. You will coordinate a local network of Captains, manage hub readiness, and partner with Sales and Food Partner Management to ensure flawless execution.

The role leads direct employees, hires and trains staff, builds logistics plans, and maintains records for payroll, budgeting, and audits. Travel within market and early/late hours may be required.