Hospitality Manager - Client Centre

COMPASS GROUP CANADA; Toronto; On-site; CAD 63,000 - 77,000; Full time

Job summary

COMPASS GROUP CANADA is seeking an experienced Hospitality Manager - Client Centre to oversee food and beverage services across our Conference Centre and related catering programs. The role leads a team of supervisors and front-line staff to ensure exceptional guest experiences and seamless event execution.

Reporting to the Senior Hospitality Manager, this onsite leadership position emphasizes cost control, scheduling, and collaboration with culinary and bookings teams.

Qualifications

• Minimum 3+ years of experience in banquet, event, or conference management.

Responsibilities

• Oversee all F&B services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters.
• Collaborate with culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns and ensure compliance with SLAs.

Skills

Hospitality management

Leadership

Event planning

Budgeting

Microsoft Office

Tools

MS Office

Job description

The salary for this position is $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Hospitality Manager - Client Centre is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive Committee catering programs. Reporting to the Senior Hospitality Manager, Conference, this role ensures seamless event execution, exceptional guest experiences, and operational efficiency across all service areas.

As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events & Conference Centre, driving service excellence, operational consistency, and a hospitality-forward experience for clients and guests alike.

If you were to come on board as our Hospitality Manager - Client Centre we’d ask you to do the following for us:

• Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).

Guest Experience

• Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
• Act as the primary point of contact for clients in the Hospitality Senior Manager's absence.

People Leadership

• Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
• Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
• Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.

Administration

• Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
• Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
• Oversee inventory management and ensure adherence to allergen program compliance requirements.
• Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
• Process and review weekly payroll submissions accurately and within required timelines.

Think you have what it takes to be our Hospitality Manager - Client Centre?

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
• Strong knowledge of food and labor cost control.
• Creativity in incorporating trendy food concepts and elevated presentation styles.
• Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Exceptional client relations and guest service skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hotel experience preferred.