Assistant Banquet Manager

Fairmont Hotels & Resorts; Fairmont Hot Springs; On-site; CAD 60,000 - 63,500; Full time

Benefits offered by this job

Medical benefits

Pension plan

Employee travel program

Staff accommodation

Meal per shift

Job summary

Fairmont Banff Springs in western Canada seeks an experienced Event Operations leader to supervise one of the hotel’s largest teams. You will direct a 15-leader group and over 100 colleagues across 80,000 sq ft of event space, ensuring flawless on- and off-site event execution and an exceptional guest experience.

Collaborating with Conference Services, Culinary and other hotel departments, you will drive forecasting, P&L analysis and continuous improvement while maintaining Fairmont standards.

Qualifications

• Minimum 1 year’s experience in Food and Beverage Management.
• Proserve Certified.
• Post-secondary degree in Hospitality or Food and Beverage Management is an asset.

Responsibilities

• Lead the daily operations of over 80,000 sq ft of event space with a focus on service delivery.
• Coach and develop a team of 100+ Event Services staff and 15 leaders.
• Collaborate with Conference Services, Culinary and hotel departments to execute events flawlessly.
• Contribute to forecasting, profit and loss analysis, and departmental planning.
• Maintain professionalism and adapt to a fast-paced environment while upholding Fairmont standards.

Skills

Interpersonal skills

Communication

Leadership

Team building

Organization

Education

Post-secondary degree in Hospitality or F&B Management

Tools

Excel

MS Word

PowerPoint

Access

Windows

Job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action‑packed days, spontaneity and endless interactions?
Competitive Salary: $60,000-$63,500 gross annually, based on previous experience & education.

Job Duties Include

• Lead the daily operations of over 80,000 square feet of event space, ensuring exceptional service delivery, seamless execution of on‑ and off‑site events, and an outstanding guest experience.
• Recruit, coach, mentor, and develop a team of over 100 Event Services colleagues and 15 leaders, fostering engagement, accountability, and high performance through regular feedback and performance management.
• Collaborate with Conference Services, Culinary, and hotel departments to execute events flawlessly, anticipate client needs, and build strong relationships with internal teams and on‑site clients.
• Drive operational and financial success by contributing to forecasting, profit and loss analysis, departmental planning, and continuous improvement initiatives that enhance guest satisfaction and colleague engagement.
• Lead with professionalism and adaptability, providing clear direction, maintaining composure in a fast‑paced environment, embracing change, and ensuring banquet facilities, equipment, and operations meet Fairmont’s exceptional standards.

Qualifications

• Minimum 1 year’s experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full‑service four (4) or five (5) diamond property an asset.
• Culinary and beverage knowledge required.
• Proserve Certified.
• Results‑oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions.
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs.
• Excellent interpersonal skills, with strong written and verbal communication abilities.
• Post‑secondary degree in Hospitality or Food and Beverage Management an asset.
• Knowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero – all regarded as helpful assets.
• Highly organized individual with the ability to handle numerous tasks at one time.
• The ability to delegate tasks to team members and facilitate their completion.

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full‑time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses.
• Subsidized staff accommodation provided on‑site for full‑time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal).

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.