Hospitality Manager

Compass Group Canada; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Career opportunities

Diversity & inclusion

Job summary

Compass Group Canada is seeking a Hospitality Manager to lead a team, deliver exceptional in-office hospitality, and manage HR functions, payroll, and associate development.

The role requires supervisory experience in luxury hospitality, strong leadership, and proficiency with Microsoft Office; occasional travel may be required to support events.

Qualifications

• Degree or working experience in a luxury hospitality environment is preferred.
• Minimum 3 years in a supervisory/management role for a small to medium sized team.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; event management or rooms booking software is a bonus.

Responsibilities

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Lead a team and manage HR functions, support, payroll and associate development plans
• Coordinate day-to-day reviews and daily activities for timely task completion
• Collaborate with facilities, technology teams and stakeholders to optimize in-office experience
• Manage the events lifecycle, including vendor coordination and room bookings

Skills

Leadership

Communication

Relationship building

Analytical skills

Adaptability

Technical skills

Time management

Education

Degree in hospitality or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Event management software

Rooms booking software

Job description

If You Were To Come On Board As a Hospitality Manager, We’d Ask You To Do The Following For Us

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Lead a team and manage all HR functions, support, payroll and associate development plans
• Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
• Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
• Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
• Work closely with Client facilities and technology teams, and other key stakeholders to ensure a flawless in office experience and improve / refine processes as needed
• Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
• Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events
• Support and carry out security, fire, health, and safety guidelines as required
• Coordinate with 3rd party vendors relating to systems, maintenance, etc.
• Register and check in clients and visitors as required using internal systems
• Assist with room set ups and AV support
• Light housekeeping and other duties as required

Role

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience
• At least 3 years in a supervisory or management role for a small to medium sized team
• Demonstrates exceptional leadership and management skills, effectively overseeing a dynamic team and providing necessary support to ensure all members succeed
• Excellent written and verbal communication skills
• Strong relationship building, executive presence, and interpersonal skills
• Good analytical and adaptability skills
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) Proficiency in event Management or Rooms Booking Software is a bonus
• Resourceful learner with an improvement mindset, and strong critical thinking and problem-solving abilities
• Thrive in a dynamic, demanding and active environment
• Flexibility in work hours to support events as needed
• When needed, be flexible to travel for in-person meetings with concierge associate team members located in other cities

Experience

• Microsoft Excel: 1 year (required)
• Microsoft Outlook: 1 year (required)
• Microsoft Office: 1 year (required)
• Hospitality: 3 years (required)

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.