Hospitality Manager

Socket.dev; Toronto; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Group benefits

RRSP contributions

Discretionary bonus

Job summary

Socket.dev is seeking a Hospitality Manager to lead operations for the Events & Conference Centre in Toronto, driving service excellence and a hospitality-forward experience for clients and guests.

You will oversee all F&B services, manage a team of supervisors, servers, bartenders, and porters, and coordinate with culinary and bookings teams to ensure seamless event execution and high standards of service.

Qualifications

• 3+ years of experience in banquet, event, or conference management.
• Certifications: Smart Serve, Basic First Aid, Basic Food Safety (Advanced Food Safety within 30 days).
• Strong knowledge of food and labor cost control.
• Excellent client relations and guest service skills.

Responsibilities

• Oversee all food & beverage services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns and ensure compliance with SLAs.

Skills

Leadership

Customer service

Operations management

Communication

Teamwork

Tools

Microsoft Office

Job description

The salary for this position is $65,000-$70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events & Conference Centre, driving service excellence, operational consistency, and a hospitality-forward experience for clients and guests alike.

If you were to come on board as our Hospitality Managerwe’d ask you to do the following for us:

• Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).

Guest Experience

• Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
• Act as the primary point of contact for clients in the Hospitality Senior Manager's absence.

People Leadership

• Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
• Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
• Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.

Administration

• Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
• Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
• Oversee inventory management and ensure adherence to allergen program compliance requirements.
• Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
• Process and review weekly payroll submissions accurately and within required timelines.

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
• Strong knowledge of food and labor cost control.
• Creativity in incorporating trendy food concepts and elevated presentation styles.
• Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Exceptional client relations and guest service skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hotel experience preferred