Hospitality Manager - Conferencing

Compass Group Canada; Toronto; On-site; CAD 68,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Mental health support program

Job summary

Compass Group Canada is seeking a Hospitality Manager for the Conference Centre to oversee food and beverage services across multiple venues and lead a team of supervisors, servers, bartenders and porters to ensure seamless events. You will collaborate with culinary and bookings teams to manage logistics and service execution, maintaining high standards of floor operations and guest satisfaction.

The role reports to the Senior Hospitality Manager, Conference, and emphasizes service excellence,

Qualifications

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
• Strong knowledge of food and labor cost control.
• Proven leadership skills with the ability to motivate, mentor, and inspire a team.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee all food & beverage services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with SLAs.

Skills

Banquet management

Event coordination

Team leadership

Guest relations

Communication

Tools

Microsoft Office Suite

Job description

The salary range for this position is $68,000 – $72,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Hospitality Manager, Conference is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive Committee catering programs. Reporting to the Senior Hospitality Manager, Conference, this role ensures seamless event execution, exceptional guest experiences, and operational efficiency across all service areas.

As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events & Conference Centre, driving service excellence, operational consistency, and a hospitality-forward experience for clients and guests alike.

If You Were To Come On Board As Our Hospitality Manager, We’d Ask You To Do The Following For Us

• Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).

Guest Experience

• Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
• Act as the primary point of contact for clients in the Hospitality Senior Manager’s absence.

People Leadership

• Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
• Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
• Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.

Administration

• Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
• Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
• Oversee inventory management and ensure adherence to allergen program compliance requirements.
• Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
• Process and review weekly payroll submissions accurately and within required timelines.

Role

Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
• Strong knowledge of food and labor cost control.
• Creativity in incorporating trendy food concepts and elevated presentation styles.
• Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Exceptional client relations and guest service skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hotel experience preferred

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.