Homeowner Walkthrough & Possession Coordinator

Socket.dev; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kensington Homes in Winnipeg, MB, is seeking a Possession and Walkthrough Coordinator to manage client walkthroughs and ensure smooth delivery during home handovers.

Reporting to the Production Manager, you will coordinate schedules, complete deficiency lists, update warranty information, and liaise with construction teams to resolve issues while maintaining strong customer service. This role combines office administration with on-site coordination.

Qualifications

• High school diploma or equivalent.
• Diploma or Certificate in Office Administration preferred.
• Minimum 2 years of customer service experience, preferably in the Home Building or Construction industry.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint).

Responsibilities

• Provide professional communication and customer service during possession and walkthroughs, including scheduling and confirming all dates.
• Complete deficiency lists prior to and during homeowner orientations. Liaise with Construction and related teams to rectify deficiencies in a timely manner; report major concerns to management.
• Maintain up-to-date warranty and product information to facilitate homeowner orientations and explain warranty guidelines to homeowners.
• Participate in regular meetings, seminars, and training; stay current with products, programs, and communities.
• Prepare and distribute correspondence, reports, spreadsheets, and other documentation; organize and maintain records and filing systems.
• Provide support to other projects or duties as assigned.

Skills

Organized

Strong communicator

Active listener

Detail oriented

Team player

Education

High school diploma or equivalent

Diploma or Certificate in Office Administration

Tools

MS Office Suite

Outlook

Word

Excel

Teams

SharePoint

PowerPoint

Job description

Kensington Homes in Winnipeg, MB, is seeking a Possession and Walkthrough Coordinator to manage client walkthroughs and ensure smooth delivery during home handovers.

Reporting to the Production Manager, you will coordinate schedules, complete deficiency lists, update warranty information, and liaise with construction teams to resolve issues while maintaining strong customer service. This role combines office administration with on-site coordination.