Possession and Walkthrough Coordinator, Kensington Homes

Socket.dev; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kensington Homes in Winnipeg, MB, is seeking a Possession and Walkthrough Coordinator to manage client walkthroughs and ensure smooth delivery during home handovers.

Reporting to the Production Manager, you will coordinate schedules, complete deficiency lists, update warranty information, and liaise with construction teams to resolve issues while maintaining strong customer service. This role combines office administration with on-site coordination.

Qualifications

• High school diploma or equivalent.
• Diploma or Certificate in Office Administration preferred.
• Minimum 2 years of customer service experience, preferably in the Home Building or Construction industry.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint).

Responsibilities

• Provide professional communication and customer service during possession and walkthroughs, including scheduling and confirming all dates.
• Complete deficiency lists prior to and during homeowner orientations. Liaise with Construction and related teams to rectify deficiencies in a timely manner; report major concerns to management.
• Maintain up-to-date warranty and product information to facilitate homeowner orientations and explain warranty guidelines to homeowners.
• Participate in regular meetings, seminars, and training; stay current with products, programs, and communities.
• Prepare and distribute correspondence, reports, spreadsheets, and other documentation; organize and maintain records and filing systems.
• Provide support to other projects or duties as assigned.

Skills

Organized

Strong communicator

Active listener

Detail oriented

Team player

Education

High school diploma or equivalent

Diploma or Certificate in Office Administration

Tools

MS Office Suite

Outlook

Word

Excel

Teams

SharePoint

PowerPoint

Job description

Title: Possession and Walkthrough Coordinator

Location: One Dr. David Friesen Drive, Winnipeg (Sage Creek)

Start your exciting new career in the home building industry with one of Manitoba’s most established and successful home builders.

At Kensington Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Production Manager, as the Possession and Walkthrough Coordinator you are responsible for conducting the possession walkthrough with clients. You also interact with clients to ensure consistent delivery and customer service.

Your day-to-day responsibilities will include:

• Providing professional communication and customer service to clients during the possession and walkthrough stages, including scheduling, coordinating, and confirming all possessions and walkthroughs while maintaining a customer satisfaction focus with all activities and communications.
• Completing deficiency lists prior to and during homeowner orientations. Liaising with Construction team and other related parties to ensure deficiencies are rectified in a timely manner. Reporting any major concerns to Management.
• Maintaining up to date warranty and product information to facilitate homeowner orientations, ensuring Homeowner understands warranty guidelines, policies, procedures, and required Homeowner maintenance.
• Participating in regular meetings, seminars, and training. Keeping up-to-date and familiar with products, programs, and communities.
• Preparing and distributing correspondence, reports, spreadsheets, and other documentation. Organizing and maintain records and filing systems.
• Providing support to other projects or duties as assigned.

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

• High school diploma or equivalent.
• Diploma or Certificate in Office Administration is preferred.
• Minimum 2 years of customer service experience, preferably in the Home Building or Construction industry.
• Valid driver’s licence and access to a reliable vehicle.
• Satisfactory verification of criminal record check.
• Comfortable using office equipment and Microsoft Office programs(Outlook, Word, Excel, Teams, SharePoint and PowerPoint).

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.

Work Conditions

You primarily work in an office setting during regular business hours with frequent travel to sites required. Overtime may occasionally be required.

About Us

Kensington Homes is a single-family and multi-family business unit of Qualico with over 50 years of building new homes in Manitoba. Since we’ve built our first home in 1972, we’ve dedicated ourselves to providing great customer service, quality homes, and plenty of options.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest.

Closing Date: September 25, 2026

#Kensington