Homeowner Care & Service Coordinator (Construction)

Richcraft; Ottawa; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Generous Health and Dental Plan

Employee Wellness Spending Account

Group Retirement Planning with Company

Employee Wellness Program

Referral Program

Loyalty Program

Employee Assistance Program

Long-Term Employment

Opportunities for Growth

Job summary

Richcraft Homes in Ottawa is seeking a Customer Care Representative to provide exceptional service for homeowners, inspectors, trades, and the on-site supervisor. You will address concerns pre-occupancy and post-possession and coordinate service with sub-trades to ensure timely resolutions.

The role requires strong organizational skills, solid communication, and the ability to travel to construction sites as needed. This is a full-time replacement position with a competitive benefits package.

Qualifications

• Post-Secondary Education in Administration or Construction-related field.
• Prior relevant experience in the construction industry, Tarion Warranty knowledge is a plus.
• Exceptional organizational skills, time management and attention to detail.
• Ability to work independently and also thrive in a team environment.
• Proficiency with Microsoft Office, Outlook and Excel.
• Strong written and verbal communication skills.
• Bilingualism is an asset.
• Ability to travel to construction sites when required.

Responsibilities

• Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
• Coordinate and schedule services with sub-trades to ensure timely issue resolution.
• Ensure superior homeowner satisfaction and foster long-term loyalty.
• Respond promptly to homeowner inquiries.
• Other duties as required to support organizational objectives.

Skills

Organizational skills

Written and verbal communication

Independent and team work

Bilingualism (asset)

Education

Post-Secondary Education in Administration or Construction-related field

Tools

Microsoft Office

Outlook

Excel

Job description

Richcraft Homes in Ottawa is seeking a Customer Care Representative to provide exceptional service for homeowners, inspectors, trades, and the on-site supervisor. You will address concerns pre-occupancy and post-possession and coordinate service with sub-trades to ensure timely resolutions.

The role requires strong organizational skills, solid communication, and the ability to travel to construction sites as needed. This is a full-time replacement position with a competitive benefits package.