Customer Care Representative

Richcraft; Ottawa; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Generous Health and Dental Plan

Employee Wellness Spending Account

Group Retirement Planning with Company

Employee Wellness Program

Referral Program

Loyalty Program

Employee Assistance Program

Long-Term Employment

Opportunities for Growth

Job summary

Richcraft Homes in Ottawa is seeking a Customer Care Representative to provide exceptional service for homeowners, inspectors, trades, and the on-site supervisor. You will address concerns pre-occupancy and post-possession and coordinate service with sub-trades to ensure timely resolutions.

The role requires strong organizational skills, solid communication, and the ability to travel to construction sites as needed. This is a full-time replacement position with a competitive benefits package.

Qualifications

• Post-Secondary Education in Administration or Construction-related field.
• Prior relevant experience in the construction industry, Tarion Warranty knowledge is a plus.
• Exceptional organizational skills, time management and attention to detail.
• Ability to work independently and also thrive in a team environment.
• Proficiency with Microsoft Office, Outlook and Excel.
• Strong written and verbal communication skills.
• Bilingualism is an asset.
• Ability to travel to construction sites when required.

Responsibilities

• Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
• Coordinate and schedule services with sub-trades to ensure timely issue resolution.
• Ensure superior homeowner satisfaction and foster long-term loyalty.
• Respond promptly to homeowner inquiries.
• Other duties as required to support organizational objectives.

Skills

Organizational skills

Written and verbal communication

Independent and team work

Bilingualism (asset)

Education

Post-Secondary Education in Administration or Construction-related field

Tools

Microsoft Office

Outlook

Excel

Job description

Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcrafts purpose is to provide a distinctive, sought after product that delivers value and award-winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose-inspired, detail oriented and driven.

Why Richcraft?

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development and long-term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous Health and Dental Plan
• Employee Wellness Spending Account
• Group Retirement Planning with Company Match
• Employee Wellness Program
• Referral Program
• Loyalty Program
• Employee Assistance Program
• Long-Term Employment
• Opportunities for Growth

The Role

The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.

In This Role, You Will:

• Address pre-occupancy and post-possession homeowner concerns promptly and effectively.
• Coordinate and schedule services with sub-trades to ensure timely resolution of issues.
• Ensure superior homeowner satisfaction and fostering long-term customer loyalty.
• Respond promptly to homeowner enquiries.
• Other duties as required to support organizational objectives.

What You Bring:

• Post-Secondary Education, preferably in Administration or a Construction-related field.
• Prior relevant experience in the construction industry, with familiarity with the Tarion Warranty program considered an asset.
• Exceptional organizational skills, time management abilities, and keen attention to detail.
• Proven ability to work independently and unsupervised, while also thriving in a team environment.
• Proficiency with computer programs such as Microsoft Office, Outlook, and Excel.
• Strong written and verbal communication skills.
• Bilingualism is considered an asset.
• Ability to travel to construction sites when required.

Salary Range: $55,000 – $60,000

Vacancy Type: Replacement

Our recruitment process is fair and transparent. We use an AI tool only for the initial screening to match resumes with job requirements. All interviews and final hiring decisions are made by the hiring manager and our HR team. AI does not make any hiring decisions.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work this you to meet your needs.