Bilingual Helpdesk Specialist – Ottawa (Security-Cleared)

Donna Cona; Ottawa; On-site; CAD 34,000 - 49,000; Part time

Job summary

Donna Cona is seeking a bilingual Helpdesk Specialist to support a key Federal Government client from Ottawa. The role requires fluent English and French, excellent communication, and at least five years’ helpdesk experience in a technical environment.

Security clearance is required, with compensation starting at $30.00 per hour, and sub-contract or term employment options. The ideal candidate has Windows 7/10 and Office Suite experience, is skilled with AD and Remedy ITSM tools, and can

Qualifications

• Fluently bilingual (English and French).
• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment.
• Experience supporting Windows 2010 Office Suite and Windows 7/10 environments.
• Experience with IT Service Management tools such as Remedy and with Active Directory.

Skills

Bilingual (English/French)

Excellent communication skills

Problem solving

Phone & email support

Education

ITIL Foundation Certification

Tools

Remedy

Active Directory

Job description

Donna Cona is seeking a bilingual Helpdesk Specialist to support a key Federal Government client from Ottawa. The role requires fluent English and French, excellent communication, and at least five years’ helpdesk experience in a technical environment.

Security clearance is required, with compensation starting at $30.00 per hour, and sub-contract or term employment options. The ideal candidate has Windows 7/10 and Office Suite experience, is skilled with AD and Remedy ITSM tools, and can