Heli Ski Reservation Agent

Vail Resorts; Whistler; Presencial; CAD 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Epic pass

Free ski and snowboard lessons

40% retail discounts

Wellness benefits

Employee discounts on lodging, food, &

gear & shuttles

Health Insurance (after 500 hours)

Critical Illness & Accident plans

Training & development

Referral Program

Descripción de la vacante

Vail Resorts in Whistler is hiring for Winter Seasonal 2026/2027. Be part of a dynamic team delivering outstanding guest service in a fast-paced mountain setting. Starting wage is $21.51–$25.30 per hour with flexible scheduling (4- or 5-day weeks) and opportunities to grow through training and development.

Housing is not provided for this role, and shifts include both full-time and part-time hours. Join a team that values safety, hospitality, and guest satisfaction while offering perks like

Formación

• Satisfactory criminal record check.
• Able to work in a fast-paced, guest-facing environment.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt in a seasonal setting.
• Second languages are a plus (French, German, Spanish, Japanese).

Responsabilidades

• Exceed guests' expectations with high-quality service.
• Answer guest inquiries via phone, email, and in person.
• Promote heli-skiing packages, retail, and accessories.
• Assist with check-in of guests and capture required information.
• Support daily office operations and inventory monitoring.
• Handle inquiries professionally with a win-win attitude.
• Take on additional projects as assigned by Lead Hand or Manager.
• Work from the village-based office at Carleton Lodge.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Multilingual asset

Herramientas

POS systems

Word

Excel

Outlook

Descripción del empleo

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary

Be a part of a small team in an often fast paced, high energy work environment. We sell the best product in Whistler. We’ll work with you to create a schedule that meets your needs, including options like: 4 or 5 day weeks. The opportunity to continuously expand your skills and knowledge through ongoing training and development. Work with employees from other departments and international clientele building relationships that will last a lifetime!

Job Specifications:

• Starting Wage: $21.51/hr - $25.30/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• To continually strive to exceed our Guest’s expectations, ensuring the highest quality service
• Answering guest in-bound calls, emails and in-person inquiries and reservations, responding in a timely manner
• Proactively promoting and selling heli-skiing packages, retail and accessories
• Overseeing guests checking in, ensuring all required information is captured and updated accordingly
• Assisting with daily office operations, monitoring inventory
• Handle all inquiries in a professional and competent manner employing a win-win attitude.
• Performing other duties as assigned by the Lead Hand or Manager
• Opportunities for additional projects and responsibilities can be made available throughout the season
• Working out of our village based office, in the Carleton Lodge

Job Requirements:

• Satisfactory criminal record check.
• Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
• A team player with a positive, can-do attitude
• A professional and responsible approach to problem solving, taking responsibility of discovered issues
• Always show up on time, in uniform, and adhere to the grooming policy
• Second language an asset, specifically French, German, Spanish, Japanese
• Excellent communication skills, written and verbal
• High attention to detail
• Good knowledge of POS systems, Word, Excel and Outlook is an asset
• Broad experience in various aspects of customer service including front desk experience an asset
• Keen to learn new skills, open-minded

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.