Assistant Store Manager

Whistler Blackcomb Holdings Inc; Whistler; On-site; CAD 57,000 - 79,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

RSP options

Employee assistance

Training & development

Referral program

Job summary

Whistler Blackcomb is seeking an Assistant Store Manager for the 2026/2027 winter season in Whistler, BC. The role involves leading daily operations, staffing, and delivering premium customer service at multiple outlets within the resort retail program.

You will train staff, manage schedules, and uphold performance standards while benefiting from industry-leading compensation, extensive employee perks, and growth opportunities within a renowned ski destination.

Qualifications

• High school diploma or GED required.
• 1-3 years of retail supervisory experience; ski industry preferred.
• Ability to work in a fast-paced retail environment and multitask.
• Fluent English communication required.

Responsibilities

• Lead daily operations, including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager.
• Maintain daily store records for performance, sales, inventory, and rentals as applicable.
• Hire and train staff in POS operation, product knowledge, guest service, and loss prevention.
• Monitor team performance and provide feedback, recognition, or corrective action as needed.
• Maintain up-to-date product knowledge and deliver excellent customer service through timely responses to inquiries.
• Participate in leadership forums, provide feedback on store performance and training opportunities.
• Other duties as assigned, including merchandising and rentals.

Skills

Retail supervision

Customer service

English fluency

Education

High School Diploma or GED

Retail/ski industry training preferred

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Rockies

• Vail
• Beaver Creek
• Breckenridge
• Park City
• Keystone
• Crested Butte
• Grand Teton Lodge Company
• Vail Resorts Headquarters

West

• Heavenly
• Northstar
• Kirkwood
• Stevens Pass

Northeast

• Stowe
• Okemo
• Mount Snow
• Hunter
• Attitash
• Wildcat
• Mount Sunapee
• Crotched

Mid-Atlantic

• Liberty
• Roundtop
• Whitetail
• Jack Frost Big Boulder

Midwest

• Wilmot
• Afton Alps
• Mt Brighton
• Alpine Valley
• Boston Mills & Brandywine
• Mad River Mountain
• Hidden Valley
• Snow Creek
• Paoli Peaks

Canada

• Whistler Blackcomb

Australia

• Perisher
• Falls Creek
• Hotham

Assistant Store Manager

Date: Oct 18, 2026

Location: Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles Are Eligible For The Above, Plus

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing high-end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customers’ questions and provide premium products.

Job Specifications

• Outlets: Can-Ski Westin, Base 2 Rentals, True North Fairmont, Four Seasons, Daylodge Rentals, Delta Rentals, Epic Mountain Rental Delivery, Aspens Rentals, Whistler Blackcomb Demo & Test
• Starting Wage: $57,002.00 - $78,624.00
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned, including specialty areas like merchandising and rentals

Job Requirements

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.