Healthcare IT Support Analyst - Multisite (On-Call)

Rural Roads Health Services - AHI; Tillsonburg; On-site; CAD 38,000 - 44,000; Full time

Job summary

Rural Roads Health Services seeks an IT Support Analyst to provide first-line technical support across Alexandra Hospital Ingersoll and Tillsonburg District Memorial Hospital. The role involves handling service desk requests, configuring equipment, and maintaining network systems for clinical and non-clinical users.

The candidate will administer Active Directory accounts, assist with hardware upgrades, and ensure privacy and data security.

Qualifications

• Post-secondary 2-year diploma in a computer-related discipline with an emphasis on the diagnosis and resolution of hardware and software issues or an equivalent combination of education and/or experience as deemed acceptable by the Hospitals.
• Experience with DNS, DHCP, Wired and Wireless technologies, Microsoft Active Directory, Microsoft Exchange, Hardware (PC, printer, switches, mobile devices), VMware Virtualization and Microsoft Windows Environments.
• Experience with PC/Laptop hardware repairs or upgrades preferred.
• Experience with network and telecommunications troubleshooting preferred.
• Experience with domains preferred.
• Proven ability to demonstrate practical troubleshooting and problem analysis techniques using excellent analytical and decision making skills.
• Excellent organizational skills, including the ability to multi-task and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing/email.
• Strong team player with the willingness and ability to take initiative and contribute positively to the team.

Responsibilities

• Accurately record, update and resolve requests using the IT service desk system.
• Install and configure computer and telecommunications equipment, network cabling and peripherals; perform preventative hardware maintenance and implement software updates and upgrades in coordination with vendors as required.
• Resolve incidents with PCs, printers, scanners, copiers, networking and phones, and provide first-line support for clinical and other user applications.
• Create and administer Active Directory user and computer accounts.
• Provide timely service over the phone, by email and in person, including user education, assistance and guidance on computer-related concerns.
• Work closely with other members of the Information Technology team to ensure workflow, back-end processes and operating systems function optimally, and assist with IT procedures, hospital projects and task teams as required.
• Maintain patient privacy and confidentiality, protect network security and ensure adherence to system and network usage and security policies.

Skills

DNS

DHCP

Active Directory

Microsoft Exchange

VMware

Windows Environments

Troubleshooting

Analytical thinking

Organizational skills

Communication skills

Education

Diploma in computer-related discipline

Tools

PC hardware

Networking hardware

Network cabling

Network troubleshooting

Job description

Rural Roads Health Services seeks an IT Support Analyst to provide first-line technical support across Alexandra Hospital Ingersoll and Tillsonburg District Memorial Hospital. The role involves handling service desk requests, configuring equipment, and maintaining network systems for clinical and non-clinical users.

The candidate will administer Active Directory accounts, assist with hardware upgrades, and ensure privacy and data security.