Hospital IT Service Desk Analyst – On-Call Support

Cambridge Memorial Hospital; Cambridge; On-site; CAD 54,000 - 64,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Health & Dental benefits

Employee & Family Assistance Program

Education Grant

Wellness & Wellbeing program

Diversity & Inclusion initiatives

Job summary

Cambridge Memorial Hospital (CMH) is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support. The role rotates between 8:00–5:00, with after-hours on-call, covering computers, printers, phones, and network equipment. Strong customer service and IT knowledge are essential.

Responsibilities include incident resolution, remote support, equipment setup, and knowledge base updates while contributing to safe patient care and business continuity.

Qualifications

• Post-secondary education in Information Technology and/or 3 years of direct Help Desk and Desktop Support experience.
• Strong customer service orientation and communication skills.
• Experience with desktop computing, peripherals, and operating systems (Windows & iOS).

Responsibilities

• Provide 1st and 2nd level IT support for Cambridge Memorial Hospital.
• Rotate helpdesk coverage between business hours and after-hours on-call.
• Install, configure, maintain, and troubleshoot end-user devices and peripherals.
• Maintain documentation and support knowledge base.

Skills

Help Desk

Desktop Support

Customer Service

Communication Skills

Education

Post-secondary education in Information Technology

3 years Help Desk/Desktop Support experience

Tools

MS Windows

Apple iOS

Remote Support Tools

VPN

Network basics

Job description

Cambridge Memorial Hospital (CMH) is seeking a Service Desk Analyst to deliver 1st and 2nd line IT support. The role rotates between 8:00–5:00, with after-hours on-call, covering computers, printers, phones, and network equipment. Strong customer service and IT knowledge are essential.

Responsibilities include incident resolution, remote support, equipment setup, and knowledge base updates while contributing to safe patient care and business continuity.